Usage Note 62089: You receive "The certificate chain was issued by an authority that is not trusted" when you run jobs in SAS® IT Resource Management 3.9 under Windows
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When trying to run report jobs or exception jobs on a Windows multi-tiered SSL environment, you might receive errors similar to the following:
ERROR: Windows SSL error -"The certificate chain was issued by an authority that is not trusted."
ERROR: Secure communications error status ..." The certificate chain was issued by an authority that is not trusted."
ERROR: Encryption run-time execution error
ERROR: Call to tcpSockContinueSSL failed.
ERROR: Secure communications error status ..." The certificate chain was issued by an authority that is not trusted."
ERROR: Encryption run-time execution error
ERROR: Call to tcpSockContinueSSL failed.
You encounter these errors when the client tier is on a different Windows machine than the server tier and middle tier. This problem occurs only post-deployment.
To work around this issue, you must import the root and intermediate certificates on to the Windows machine for the server tier. For details about importing the certificates on the server tier, reference the Microsoft TechNet article, "Importing a wildcard certificate into the Personal store for the local computer."
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS IT Resource Management | Microsoft® Windows® for x64 | 3.9 | 9.4 TS1M5 | ||
| Microsoft Windows 8 Enterprise x64 | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows 8 Pro x64 | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows 8.1 Pro x64 | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows 10 | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2008 | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2008 R2 | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2008 for x64 | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 Datacenter | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 R2 Std | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2012 Std | 3.9 | 9.4 TS1M5 | ||||
| Microsoft Windows Server 2016 | 3.9 | 9.4 TS1M5 | ||||
| Windows 7 Enterprise x64 | 3.9 | 9.4 TS1M5 | ||||
| Windows 7 Home Premium x64 | 3.9 | 9.4 TS1M5 | ||||
| Windows 7 Professional x64 | 3.9 | 9.4 TS1M5 | ||||
| Windows 7 Ultimate x64 | 3.9 | 9.4 TS1M5 | ||||
In SAS IT Resource Management, you encounter SSL errors when you run jobs and the client tier is on a different Microsoft Windows machine than the server tier and middle tier.
| Type: | Usage Note |
| Priority: |
| Date Modified: | 2018-05-17 10:44:48 |
| Date Created: | 2018-04-05 10:52:25 |