If you create metadata folders that use special characters, such as hyphens ( - ) or ampersands ( & ), SAS Web Infrastructure Platform Services might fail to properly find or load these folders. SAS^® Visual Analytics is one of the products that use SAS Web Infrastructure Platform Services. For this reason, SAS Visual Analytics users might experience a variety of problems when browsing for or trying to open or save reports in a folder with a special character in its name. Known issues include the following:

• In SAS^® Home, clicking the Browse button opens the Browse window, but no folders or objects appear.
• In SAS^® Visual Analytics Designer, SAS^® Visual Analytics Explorer, and classic SAS^® Visual Analytics Viewer, the user might see an error appear that the specified path does not exist.
• In SAS^® Visual Analytics Viewer, after opening a report and then clicking the Edit link, an error might appear that indicates the action could not be completed.

The SASWIPServices9.4.log might contain an error that is similar to the following:

To workaround this issue, rename any folders containing special characters if possible.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Middle Tier 9.4_M5 is available at: