SUPPORT / SAMPLES & SAS NOTES
Problem Note 61646: SAS® Enterprise Case Management generates a case report with missing information
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If you view a report generated in SAS® Enterprise Case Management, you might find that it is missing information that is shown in the user interface. You might see the problem after you click Preview Case Report or Generate Case Report and then view the generated report.
For example, if you open an alert from a case and then click the Related Alerts tab, you might see alerts for a customer, as shown below:
However, the Related Alerts section of the report might not display any alerts, as shown below:
Other information might be missing from the report, such as the following:
- Current Customer Information
- Scenario Details
- Customer Account Information
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Linux for x64 | 6.3_M1 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.3_M1 | 9.4 TS1M3 | ||||
| 64-bit Enabled AIX | 6.3_M1 | 9.4 TS1M3 | ||||
| Microsoft® Windows® for x64 | 6.3_M1 | 9.4 TS1M3 | ||||