Problem Note 61611: The error "Transaction Aborted due to deadlock" occurs on the CI_CELL_PACKAGE table when you execute multiple SAS® Customer Intelligence campaigns
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When you execute SAS Customer Intelligence campaigns concurrently, a deadlock situation might occur on the CI_CELL_PACKAGE table. When this problem happens, the following error is displayed in the SASCustIntelCore6.x.log file:
The problem occurs when you use a DELETE, APPEND, or CREATE TABLE statement. For example, if you use an APPEND statement, you might see a message similar to the following in the SASCustIntelCore6.x.log file:
If you use a DELETE statement, you might see a message similar to this one:
If you use the CREATE TABLE statement, the message is similar to the following:
When either of these SAS® statements are called in the execution of the campaign, the default database lock settings are likely more restrictive.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 |
| Microsoft Windows 8 Enterprise 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows 10 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2008 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2008 R2 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2008 for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 Datacenter | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Std | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 Std | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Enterprise 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Enterprise x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Home Premium 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Home Premium x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Professional 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Professional x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Ultimate 32 bit | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Windows 7 Ultimate x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| 64-bit Enabled AIX | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| 64-bit Enabled Solaris | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| HP-UX IPF | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Linux for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
| Solaris for x64 | 6.4 | 6.6 | 9.4 TS1M2 | 9.4 TS1M6 | ||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#61611A fix for this issue for SAS Marketing Automation 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U53.html#61611| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2018-03-23 16:49:58 |
| Date Created: | 2017-12-20 12:23:18 |