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Problem Note 61808: An error occurs when you attempt to validate a decision campaign after you assign a treatment to the campaign

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The following error message might appear in SAS® Customer Intelligence Studio when you attempt to validate a decision campaign after you assign a treatment to the campaign:

The application has encountered an unknown error. Please check the application
error logs or contact your system administrator for assistance

If this error message does appear, then error messages similar to the following might also appear in your SASCustIntelCore6.x.log file:

2018-01-20 17:48:33,766 ERROR [CIAsyncExec-10]
[6b43423f290b3241:-4fe4c1a0:15f3a95a6d5:-5bd4] [XXXXXXX XXXXXXX]
sas.analytics.crm.flow.ejb.FlowProxyImpl - Encountered client exception:null
java.lang.ExceptionInInitializerError
at
. . .more message lines. . .
Caused by: java.io.FileNotFoundException: velocity.log (Permission denied)

Typically, this problem occurs only when a single script is run to start the SAS® Customer Intelligence environment.

To work around this problem, manually execute the start-up script for the SASServer6 web application server. Wait approximately five minutes and then manually execute the start-up script for the SASServer7 web application server.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Real-Time Decision ManagerMicrosoft® Windows® for x646.46.69.4 TS1M29.4 TS1M6
Microsoft Windows 8 Enterprise 32-bit6.46.69.4 TS1M29.4 TS1M6
Microsoft Windows 8 Enterprise x646.46.69.4 TS1M29.4 TS1M6
Microsoft Windows 8 Pro 32-bit6.46.69.4 TS1M29.4 TS1M6
Microsoft Windows 8 Pro x646.46.69.4 TS1M29.4 TS1M6
Microsoft Windows 8.1 Enterprise 32-bit6.46.69.4 TS1M29.4 TS1M6
Microsoft Windows 8.1 Enterprise x646.46.69.4 TS1M29.4 TS1M6
Microsoft Windows 8.1 Pro 32-bit6.46.69.4 TS1M29.4 TS1M6
Microsoft Windows 8.1 Pro x646.46.69.4 TS1M29.4 TS1M6
Microsoft Windows 106.46.69.4 TS1M29.4 TS1M6
Microsoft Windows Server 20086.46.69.4 TS1M29.4 TS1M6
Microsoft Windows Server 2008 R26.46.69.4 TS1M29.4 TS1M6
Microsoft Windows Server 2008 for x646.46.69.4 TS1M29.4 TS1M6
Microsoft Windows Server 2012 Datacenter6.46.69.4 TS1M29.4 TS1M6
Microsoft Windows Server 2012 R2 Datacenter6.46.69.4 TS1M29.4 TS1M6
Microsoft Windows Server 2012 R2 Std6.46.69.4 TS1M29.4 TS1M6
Microsoft Windows Server 2012 Std6.46.69.4 TS1M29.4 TS1M6
Windows 7 Enterprise 32 bit6.46.69.4 TS1M29.4 TS1M6
Windows 7 Enterprise x646.46.69.4 TS1M29.4 TS1M6
Windows 7 Home Premium 32 bit6.46.69.4 TS1M29.4 TS1M6
Windows 7 Home Premium x646.46.69.4 TS1M29.4 TS1M6
Windows 7 Professional 32 bit6.46.69.4 TS1M29.4 TS1M6
Windows 7 Professional x646.46.69.4 TS1M29.4 TS1M6
Windows 7 Ultimate 32 bit6.46.69.4 TS1M29.4 TS1M6
Windows 7 Ultimate x646.46.69.4 TS1M29.4 TS1M6
64-bit Enabled AIX6.46.69.4 TS1M29.4 TS1M6
64-bit Enabled Solaris6.46.69.4 TS1M29.4 TS1M6
HP-UX IPF6.46.69.4 TS1M29.4 TS1M6
Linux for x646.46.69.4 TS1M29.4 TS1M6
Solaris for x646.46.69.4 TS1M29.4 TS1M6
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.