In SAS Customer Intelligence Studio, you can create custom details that use a time range. The custom-detail Time field converts the value into a UTC  time-zone value when the value is saved. This time value does not behave as expected when the converted time includes a date shift.    

The problem can occur when you perform steps that are similar to the following: 

1. Create a campaign definition in SAS Customer Intelligence Studio that is running in the UTC-5 time-zone (EST).
2. On the Custom Details page, add a time range.
3. In the From field, enter a time value of 10 AM.
4. In the To field, enter a time value of 10 PM.

This scenario should be a valid-use case. However, you receive a validation error stating that the From value is outside of the valid range of values for the field. This error occurs because the From time value is pushed ahead 4 hours (EDT) to 2 PM (UTC)  and the To time value is pushed ahead 4 hours to 2 AM (UTC), the next day.  As a result, the date shift is not accommodated.

To work around this issue, use a datetime field instead of a time field for custom details. 

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Marketing Automation	Microsoft® Windows® for x64	6.3		9.4 TS1M1
		64-bit Enabled AIX	6.3		9.4 TS1M1
		64-bit Enabled Solaris	6.3		9.4 TS1M1
		HP-UX IPF	6.3		9.4 TS1M1
		Linux for x64	6.3		9.4 TS1M1
		Solaris for x64	6.3		9.4 TS1M1

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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Using a time-range prompt in custom details causes the input time to offset improperly as a result of validation checks that are in place.

Type:	Problem Note
Priority:	medium

Date Modified:	2017-09-29 14:13:30
Date Created:	2017-09-25 14:47:37