SUPPORT / SAMPLES & SAS NOTES
 

Support

Problem Note 61150: Time-range prompts in SAS® Customer Intelligence Studio custom details do not handle validation properly for different time zones

DetailsAboutRate It

In SAS Customer Intelligence Studio, you can create custom details that use a time range. The custom-detail Time field converts the value into a UTC  time-zone value when the value is saved. This time value does not behave as expected when the converted time includes a date shift.    

The problem can occur when you perform steps that are similar to the following: 

  1. Create a campaign definition in SAS Customer Intelligence Studio that is running in the UTC-5 time-zone (EST).
  2. On the Custom Details page, add a time range.
  3. In the From field, enter a time value of 10 AM.
  4. In the To field, enter a time value of 10 PM.

This scenario should be a valid-use case. However, you receive a validation error stating that the From value is outside of the valid range of values for the field. This error occurs because the From time value is pushed ahead 4 hours (EDT) to 2 PM (UTC)  and the To time value is pushed ahead 4 hours to 2 AM (UTC), the next day.  As a result, the date shift is not accommodated.

To work around this issue, use a datetime field instead of a time field for custom details. 



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Marketing AutomationMicrosoft® Windows® for x646.39.4 TS1M1
64-bit Enabled AIX6.39.4 TS1M1
64-bit Enabled Solaris6.39.4 TS1M1
HP-UX IPF6.39.4 TS1M1
Linux for x646.39.4 TS1M1
Solaris for x646.39.4 TS1M1
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.