In SAS Enterprise Case Management, when you populate DataGrid data in a pop-up window, the data might not be refreshed the second or subsequent times that you open the pop-up window from the main screen.

There is no workaround for this problem.

Click the Hot Fix tab in this note to access the hot fix for this issue.

The hot fix provides a new FlushGridDataStore function that you can use to circumvent this issue. After you apply the hot fix, perform the steps below:

1. Use the Administration tab of the SAS Enterprise Case Management application to download a copy of the user interface definition file that contains the problem.
2. Make a backup copy of the user interface definition file.
3. Add a SET statement to the initialize block of the screen to invoke the new FlushGridDataStore function. Here is an example:

Be sure to replace the YOUR_DATAGRID_NAME string with the actual name of the DataGrid that you want to reinitialize.

4. Use the Administration tab of the SAS Enterprise Case Management application to upload the modified user interface definition file.
5. Use the Administration tab of the SAS Enterprise Case Management application to clear the cache.

See SAS^® Enterprise Case Management 6.3 Administrator's Guide, Second Edition for more information about working with user interface definition files.

Operating System and Release Information

A fix for this issue for SAS Enterprise Case Management 6.3_M1 is available at: