When you use the SAS Customer Intelligence sasmaextract utility to extract your campaigns, you might encounter an issue with the ampersand character (&) when it is used in a custom detail that is populated by a SAS data set or a database table.

This problem happens when you perform steps similar to the following:

1. Create a communication definition with a custom detail that is populated by a dynamic list (for example, SAS data set or a database) that contains values with an ampersand such as the following:
   Call & Surf
   Speedy Print & Stuff
2. Create a campaign using the definition and select the two values.
3. Use the sasmaextract utility to extract the campaign.

The ampersand should be masked, as shown below.

However, when you extract the campaign in step 4 above, the ampersand is not masked in the output.xml file, which shows the following:

Then, if you use this output.xml file, the following error is generated:

To work around this problem, use the LIBNAME statement option XMLPROCESS=PERMIT, which is documented in the section "Importing an XML Document with Non-Escaped Character Data" ("Chapter 3: Importing XML Documents") of the SAS^® 9.4 XML LIBNAME Engine: User's Guide.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Automation 6.5 is available at: