SAS Enterprise Case Management might print only the first page when you print a case report. You are most likely to encounter this problem when you use the Mozilla Firefox or Google Chrome web browsers, but the problem might also occur with Microsoft Internet Explorer.

For example, when you select on the Case Details page and then select Preview Case Report, a new window displays the case report. In Firefox, the new window contains the option to click File ► Print Preview. When you select this option, the Print Preview window incorrectly displays only the first page, enabling you to print only the first page. You might also encounter the same problem when you select Generate Case Report.

To work around the problem, make the following changes:

1. On the SAS Enterprise Case Management mid-tier server, navigate to the following folder:
   <config>\Lev1\Web\WebAppServer\SASServer8_1\sas_webapps\sas.solutions.casemgmt.war\tiles


2. Locate the layoutPrint.jsp file and make a backup copy.


3. Edit layoutPrint.jsp and locate the following lines, starting at around line 46:
   <style>
      @media screen
      {
         body
         {
            overflow: auto;
         }
      }
   </style>


4. Add the media print option by changing the lines from step 3 to the following:
   <style>
      @media screen
      {
         body
         {
            overflow: auto;
         }
      }
      @media print
      {
         body
         {
            overflow: visible !important;
         }
      }
   </style>


5. Save your changes.

You do not need to restart SASServer8 for the change to take effect.

Operating System and Release Information

A fix for this issue for SAS Enterprise Case Management 6.3_M1 is available at: