Problem Note 58871: You cannot connect to the SAS® Digital Marketing server following a system restart in a clustered environment
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The SAS Digital Marketing server is not supported in a clustered environment, but the SAS® Customer Intelligence web application servers can be clustered. In this type of environment, the system might not be able to connect to the SAS Digital Marketing server following a system restart.
In SAS® Customer Intelligence Studio, you might see that the E-mail Broadcasts and SMS Broadcasts options are unavailable (grayed out) and cannot be selected.
You might also see the following message:
In the SASCustIntelStudio6.3.log file, you might see the following type of error:
Click the Hot Fix tab in this note to access the hot fix for this issue.
After you apply the hot fix, add the following Java arguments to your start-up scripts (or your wrapper.conf files, if you start up as a Microsoft Windows service) for SASServer6_1 on each of your web application servers:
Then, restart your complete system to ensure that the new option values are used.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Windows 7 Ultimate x64 | 6.3 | |||
| Windows 7 Ultimate 32 bit | 6.3 | |||||
| Windows 7 Professional x64 | 6.3 | |||||
| Windows 7 Professional 32 bit | 6.3 | |||||
| Windows 7 Home Premium x64 | 6.3 | |||||
| Windows 7 Home Premium 32 bit | 6.3 | |||||
| Windows 7 Enterprise x64 | 6.3 | |||||
| Windows 7 Enterprise 32 bit | 6.3 | |||||
| Microsoft Windows XP Professional | 6.3 | |||||
| Microsoft Windows Server 2012 Std | 6.3 | |||||
| Microsoft Windows Server 2012 R2 Std | 6.3 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.3 | |||||
| Microsoft Windows Server 2012 Datacenter | 6.3 | |||||
| Microsoft Windows Server 2008 for x64 | 6.3 | |||||
| Microsoft Windows Server 2008 R2 | 6.3 | |||||
| Microsoft Windows Server 2008 | 6.3 | |||||
| Microsoft Windows Server 2003 for x64 | 6.3 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.3 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.3 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.3 | |||||
| Microsoft Windows NT Workstation | 6.3 | |||||
| Microsoft Windows 2000 Professional | 6.3 | |||||
| Microsoft Windows 2000 Server | 6.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.3 | |||||
| Microsoft Windows 2000 Advanced Server | 6.3 | |||||
| Microsoft Windows 95/98 | 6.3 | |||||
| Microsoft Windows 10 | 6.3 | |||||
| Microsoft Windows 8.1 Pro x64 | 6.3 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 6.3 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 6.3 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | |||||
| Microsoft Windows 8 Pro x64 | 6.3 | |||||
| Microsoft Windows 8 Pro 32-bit | 6.3 | |||||
| Microsoft Windows 8 Enterprise x64 | 6.3 | |||||
| Microsoft Windows 8 Enterprise 32-bit | 6.3 | |||||
| Microsoft® Windows® for x64 | 6.3 | |||||
| Solaris for x64 | 6.3 | |||||
| Linux for x64 | 6.3 | |||||
| HP-UX IPF | 6.3 | |||||
| 64-bit Enabled Solaris | 6.3 | |||||
| 64-bit Enabled AIX | 6.3 | |||||
| Windows Vista for x64 | 6.3 | |||||
| Windows Vista | 6.3 | |||||
| Windows Millennium Edition (Me) | 6.3 | |||||