Problem Note 58584: Extracting campaigns that contain attached documents can cause an out-of-memory error in SAS® Customer Intelligence Integration Utilities
In SAS Customer Intelligence Integration Utilities, you might encounter an out-of-memory error similar to the following when you extract campaigns that contain attached documents:
Parsing file: </home/sasadmin/camp_req.xml> Finished parsing file: </home/sasadmin/camp_req.xml> Start extract request processing Searched folder: CI\Business Context\Test - 66 possible item(s) of the correct type found Matching possible item(s) against search criteria... Campaign found: Test_campaign (EFBFZ32MNRAWWH4L) Extracting: [A98MPDC] CI\Business Context\Test\Test_campaign (EFBFZ32MNRAWWH4L) Extract completed. 1 object(s) were extracted. 0 error(s) were reported. Exception in thread "main" java.lang.OutOfMemoryError: Java heap space
In addition, the extracted XML file might be very large.
As a workaround, disable the diagram property Create and attach a summary document with each execution before you extract the campaign.
Click the Hot Fix tab in this note to access the hot fix for this issue.
After you apply the hot fix, suppression of the campaign document and attachments becomes the default behavior. You can change that default behavior by modifying the auxdataio.properties file. The default settings in the auxdataio.properties file are as shown below:
comment data extract off
comment data import off
attachment data (excluding campaign documents) extract on
attachment data (excluding campaign documents) import on
campaign document extract off
campaign document import off
Further instructions for changing the properties are included in the file itself.
Note: You need to place this file in your SAS Customer Intelligence Integration Utilities installation directory. If the auxdataio.properties file is located in the correct directory, the following message is logged at the INFO level:
INFO: Auxdataio.properties file has been found.
If Auxdataio.properties is not located successfully, the following message appears at the INFO level:
INFO: No Auxdataio.properties file has been found.
Operating System and Release Information
SAS System | SAS Marketing Automation Integration Utilities | Microsoft® Windows® for x64 | 6.4 | | 9.4 TS1M2 | |
64-bit Enabled AIX | 6.4 | | 9.4 TS1M2 | |
64-bit Enabled Solaris | 6.4 | | 9.4 TS1M2 | |
HP-UX IPF | 6.4 | | 9.4 TS1M2 | |
Linux for x64 | 6.4 | | 9.4 TS1M2 | |
Solaris for x64 | 6.4 | | 9.4 TS1M2 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
Type: | Problem Note |
Priority: | high |
Date Modified: | 2016-07-22 15:47:24 |
Date Created: | 2016-07-11 06:23:19 |