The code _30, which indicates a status of Failed, might be visible in the COMMUNICATION_STATUS_CD column in the CI_COMMUNICATION table after a campaign execution fails. However, the expected code in the SAS^® Customer Intelligence Common Data Model (CDM) when campaign execution fails is _32, which indicates a status of Future (meaning that the campaign has not executed properly yet). The code __30 is no longer used in the CDM. This code is valid only to show the status in the application's user interface, but it should not be returned in the COMMUNICATION_STATUS_CD column.

This problem might occur when the following conditions occur:

1. A campaign uses a Communication node.
2. The Communication node has one or more export definitions.
3. The campaign successfully executes. After the execution, you open the export definition file that is defined in the Communication node.
4. You re-execute the campaign, and it fails because the export definition file is open.

At this point, the _30 code might appear in the COMMUNICATION_STATUS_CD column.

There is no solution or workaround for this problem.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Automation 6.5 is available at:

A fix for this issue for SAS Marketing Automation 6.4 is available at: