58011 - SAS® Health and Life Sciences Solutions - All validated fields show as invalid

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Problem Note 58011: SAS® Health and Life Sciences Solutions - All validated fields show as invalid

The following SAS^® Health and Life Sciences Solutions use Adobe^® Flash Player for their web user interfaces:

SAS^® Drug Development 4
SAS^® Life Science Analytics Framework 4
SAS^® Clinical Trial Data Transparency

If an unsupported version of Adobe Flash Player is installed, all validated fields show as invalid. Because fields are shown as invalid, users cannot perform tasks such as creating folders, creating users, or changing account information.

Below is a screenshot of an incorrect "The value is invalid" message within SAS^® Drug Development. When clicking create, a folder is not created because of the invalid name error.

image label

Below is a matrix of supported combinations of SDD/LSAF and Adobe Flash. This table also states whether a configuration change is needed and links to the associated details within this SAS Note.

		SAS Drug Development				SAS Life Science Analytics Framework
		4.3.3	4.3.4	4.5.3	4.5.4	4.6	4.7.1
Adobe Flash Player Version	21.0.0.197 and earlier	Supported without any changes needed.	Not supported. A newer version of Flash Player must be installed.	Supported without any changes needed.	Not supported. A newer version of Flash Player must be installed.	Supported without any changes needed.	Not supported. A newer version of Flash Player must be installed.
	21.0.0.213 – 24.0.0.221	Supported with a configuration change.	Supported, but any prior configuration change must be removed.	Supported with a configuration change.	Supported, but any prior configuration change must be removed.	Supported with a configuration change.	Supported, but any prior configuration change must be removed.
	25.0.0.127 and higher	Not supported. Earlier version of Flash Player must be installed.	Supported without any changes needed.	Not supported. Earlier version of Flash Player must be installed.	Supported without any changes needed.	Not supported. Earlier version of Flash Player must be installed.	Supported without any changes needed.

To determine the version of Adobe^® Flash Player currently installed, visit the Flash Player Help web page and click "Check Now."

If using SDD 4.3.3, 4.5.3, or LSAF 4.6, Flash 24.0.0.221 or earlier must be installed. To download an older version of Adobe Flash Player, visit Adobe web page about installing a previous version.

If using SDD 4.3.4, 4.5.4, or LSAF 4.7.1, Flash 21.0.0.242 or higher must be installed. To install the latest version of Flash, visit the Adobe Flash Player Download web page.

To apply the configuration change, follow the steps below for the appropriate browser.

Internet Explorer

Open the mms.cfg file in a text editor found in this location: C:\Windows\SysWOW64\Macromed\Flash
Add the line below to the end of the file:
enablePCRE2=0
Save the file
Restart browser
Clear browser cache

Google Chrome

Copy and paste the path below into the Windows Explorer navigation bar and press enter **
C:\Users\%USERNAME%\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash
Create a folder called "System" if it does not already exist
Copy the mms.cfg file to the "System" folder
The path for the mms.cfg file should be: C:\Users\%USERNAME%\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\System\mms.cfg
Restart browser
Clear browser cache

To remove the configuration change, follow the steps below for the appropriate browser.

Internet Explorer

Open the mms.cfg file in a text editor found in this location: C:\Windows\SysWOW64\Macromed\Flash
Delete the line below from the end of the file:
enablePCRE2=0
Save the file
Restart browser
Clear browser cache

Google Chrome

Copy and paste the path below into the Windows Explorer navigation bar and press enter **
C:\Users\%USERNAME%\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\System
Open the mms.cfg file within this folder in a text editor
The path for the mms.cfg file is: C:\Users\%USERNAME%\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\System\mms.cfg
Delete the line below from the end of the file:
enablePCRE2=0
Save the file
Restart browser
Clear browser cache

** If navigating to the folder path manually, the AppData folder is often set to be hidden. To unhide the AppData folder:

Open Control Panel
Click "Appearance and Personalization"
Under "Folder Options" click "Show hidden files and folders"
Click on the "View" tab of the "Folder Options" window
Under the "Hidden files and folders" option in "Advanced Settings," click the radio button that says "Show hidden files, folders, and drives"

** If multiple profiles are configured with Google^® Chrome, the configuration file must be copied into the system configuration folder for each profile.

For example, if the name of the profile is "Profile 1," copy the mms.cfg file into the location below. Change "Profile 1" to the folder name for the profile.
C:\Users\%USERNAME%\AppData\Local\Google\Chrome\User Data\Profile 1\Pepper Data\Shockwave Flash\System

Operating System and Release Information

Product Family	Product	System	SAS Release
Product Family	Product	System	Reported	Fixed*
SAS System	SAS Drug Development	Windows 7 Enterprise x64
SAS System	SAS Life Science Analytics Framework	Windows 7 Enterprise x64
SAS System	SAS Clinical Trial Data Transparency	Linux for x64

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

Type:	Problem Note
Priority:	alert

Date Modified:	2017-03-13 15:37:44
Date Created:	2016-04-06 14:18:52

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Problem Note 58011: SAS® Health and Life Sciences Solutions - All validated fields show as invalid

Operating System and Release Information

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