Problem Note 57734: Generating SAS® Marketing Optimization input data might fail with the error "getSASLibrariesWithMetadataId Exception:Index: 0, Size: 0"
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When you generate SAS Marketing Optimization input data, a failure might occur, which generates the following error message:
At the same time, the SASMarketingOptimization6.x.log file (on the middle tier) displays the following error:
This error happens only when you have input data objects in the SAS® Metadata Repository but not in the input_data.sas7bdat file that is located in the SAS-configuration-directory\Lev1\Applications\SASCustomerIntelligence\SASMarketingOptimization\datastore directory.
You do not encounter this problem with new installations because no input data has been created. The problem occurs as soon as you create input data (which then exists in SAS Metadata Repository) and delete the data-store tables.
As a workaround, just copy one row (for example, the Sample Input Data row shown below) back to the Input_Data table that is located in the empty data store.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Optimization | Microsoft® Windows® for x64 | 6.3 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.3 | |||||
| Microsoft Windows 8 Enterprise x64 | 6.3 | |||||
| Microsoft Windows 8 Pro 32-bit | 6.3 | |||||
| Microsoft Windows 8 Pro x64 | 6.3 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 6.3 | |||||
| Microsoft Windows 8.1 Pro | 6.3 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 6.3 | |||||
| Microsoft Windows 10 | 6.3 | |||||
| Microsoft Windows 95/98 | 6.3 | |||||
| Microsoft Windows 2000 Advanced Server | 6.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.3 | |||||
| Microsoft Windows 2000 Server | 6.3 | |||||
| Microsoft Windows 2000 Professional | 6.3 | |||||
| Microsoft Windows NT Workstation | 6.3 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.3 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.3 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.3 | |||||
| Microsoft Windows Server 2003 for x64 | 6.3 | |||||
| Microsoft Windows Server 2008 | 6.3 | |||||
| Microsoft Windows Server 2008 R2 | 6.3 | |||||
| Microsoft Windows Server 2008 for x64 | 6.3 | |||||
| Microsoft Windows Server 2012 Datacenter | 6.3 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.3 | |||||
| Microsoft Windows Server 2012 R2 Std | 6.3 | |||||
| Microsoft Windows Server 2012 Std | 6.3 | |||||
| Microsoft Windows XP Professional | 6.3 | |||||
| Windows 7 Enterprise 32 bit | 6.3 | |||||
| Windows 7 Enterprise x64 | 6.3 | |||||
| Windows 7 Home Premium 32 bit | 6.3 | |||||
| Windows 7 Home Premium x64 | 6.3 | |||||
| Windows 7 Professional 32 bit | 6.3 | |||||
| Windows 7 Professional x64 | 6.3 | |||||
| Windows 7 Ultimate 32 bit | 6.3 | |||||
| Windows 7 Ultimate x64 | 6.3 | |||||
| Windows Millennium Edition (Me) | 6.3 | |||||
| Windows Vista | 6.3 | |||||
| Windows Vista for x64 | 6.3 | |||||
| 64-bit Enabled AIX | 6.3 | |||||
| 64-bit Enabled Solaris | 6.3 | |||||
| HP-UX IPF | 6.3 | |||||
| Linux for x64 | 6.3 | |||||
| Solaris for x64 | 6.3 | |||||
A fix for this issue for SAS Marketing Optimization 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R88.html#57734| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2016-04-25 10:31:03 |
| Date Created: | 2016-02-26 09:33:38 |