SUPPORT / SAMPLES & SAS NOTES
Problem Note 57539: A user exception error occurs when you update counts on diagram nodes using Link and Cell nodes in SAS® Customer Intelligence Studio
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When you update counts on a Cell node or on all nodes in a diagram using Link and Cell nodes, the updates might fail and the following error message occurs in the SASCustomerIntelligenceCore6.3.log file:
com.sas.analytics.crm.util.SystemCheck - Error executing campaign. com.sas.analytics.crm.error.client.UserException at com.sas.analytics.crm.flow.MANode.updateAfterAsynchExecution(MANode.java:643) at com.sas.analytics.crm.flow.MASQLNode.updateAfterAsynchExecution(MASQLNode.java:657) at com.sas.analytics.crm.flow.MABaseSelectNode.updateAfterAsynchExecution(MABaseSelectNode.java:401) at com.sas.analytics.crm.flow.FlowPostProcessor.doProcess(FlowPostProcessor.java:334) at com.sas.analytics.crm.task.ejb.TaskSequence.handleCompletedSequence(TaskSequence.java:726) at com.sas.analytics.crm.task.ejb.TaskSequence.completeJob(TaskSequence.java:1130) at com.sas.analytics.crm.task.queue.JobCleanupRunner.run(JobCleanupRunner.java:23) at com.sas.analytics.crm.task.ejb.ClearedThreadLocalRunnable.run(ClearedThreadLocalRunnable.java:17) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:744)
In SAS Customer Intelligence Studio, the following message is displayed:
When this problem happens, the campaign becomes unresponsive and you need to close SAS Customer Intelligence Studio.
As a workaround, remove the Cell node between the Link and Limit nodes. The example below shows Link and Limit nodes where the Cell node has been removed.
Then, you can make the Link node behave like a Cell node by selecting the Act as a marketing cell option in the Link node.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | Solaris for x64 | 6.3 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 |
| Linux for x64 | 6.3 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| HP-UX IPF | 6.3 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.3 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| 64-bit Enabled AIX | 6.3 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||
| Microsoft® Windows® for x64 | 6.3 | 6.5 | 9.4 TS1M2 | 9.4 TS1M3 | ||