SUPPORT / SAMPLES & SAS NOTES
Problem Note 57360: You cannot log on to SAS® Customer Intelligence Studio after you remove the configuration for other SAS® Customer Intelligence components
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You cannot log on to SAS Customer Intelligence Studio after you remove the configuration for other SAS Customer Intelligence components such as SAS® Marketing Optimization or SAS® Digital Marketing.
When you remove the configuration for one or more of these components, the SASCustIntelStudio.log file displays the following error message:
2015-11-24 14:51:47,396 ERROR [tomcat-http--40]
[74807baf38e9bfe2:25f484b9:151398f476f:-5a30] [sasdemo] common.remoting.CIServicesTicketingProxy - Failed at 2015-11-24T14:51:47+01:00,number 1 of 10:
java.lang.IllegalStateException: Proxy was unable to find a backing service using criteria:
serviceInterface=com.sas.analytics.mo.client.proxyservices.LoginServiceProxy,registry=com.sas.ci.services.common.services.registry.impl.SharedServiceRegistry
Impl@42026c9f
As a workaround specifically for SAS Marketing Optimization and SAS Digital Marketing, follow these steps:
For SAS Marketing Optimization:
- Locate the WebAppServer\SASServer6_1\sas_webapps\sas.ci.shell.war\plugins folder and remove the MOPlugin subfolder.
- Then, navigate to WebAppServer\SASServer6_1\sas_webapps\sas.ci.shell.war\WEB-INF\lib and remove the following JAR files:
- sas.analytics.mo.server-client.jar
- sas.analytics.mo.server-client.nls.jar
- sas.analytics.mo.server-flex-client.jar
- sas.analytics.mo.server-flex-client.nls.jar
For SAS Digital Marketing:
- Locate the WebAppServer\SASServer6_1\sas_webapps\sas.ci.shell.war\plugins folder and remove the SDMPlugin subfolder.
- Then, navigate to
WebAppServer\SASServer6_1\sas_webapps\sas.ci.shell.war\WEB-INF\lib and remove the following JAR files:
- sas.email.service.jar
- sas.email.service.nls.jar
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Windows 7 Professional x64 | 6.3 | 6.5 | 9.4 TS1M3 | |
| Windows 7 Professional 32 bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft® Windows® for x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Pro 32-bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8 Pro x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Pro | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 8.1 Pro 32-bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows 10 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2008 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2008 R2 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2008 for x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 Datacenter | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 R2 Std | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Microsoft Windows Server 2012 Std | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Enterprise 32 bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Enterprise x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Home Premium 32 bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Home Premium x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Ultimate 32 bit | 6.3 | 6.5 | 9.4 TS1M3 | |||
| Windows 7 Ultimate x64 | 6.3 | 6.5 | 9.4 TS1M3 | |||