SUPPORT / SAMPLES & SAS NOTES
Problem Note 56567: SAS® Marketing Automation Integration Utilities might fail when a folder has the same name as the extracted object
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When you use SAS Marketing Automation Integration Utilities to extract SAS® Customer Intelligence objects (for example, campaigns), you might encounter the following error message in the maextract log:
0 possible item(s) of the correct type found. ERROR: A problem occurred with the search criteria in the extract request. Problem traversing folders: ERROR: A problem occurred with the search criteria in the extract request. com.sas.analytics.crm.auxdataio.util.MASearch$MASearchException: Problem traversing folders: at com.sas.analytics.crm.auxdataio.util.MASearch.getObjectList(MASearch.java:1509) at com.sas.analytics.crm.auxdataio.util.MASearch.getObjectList(MASearch.java:1335) at com.sas.analytics.crm.auxdataio.util.MASearch.getConciseCampaigns(MASearch.java:795) at com.sas.analytics.crm.auxdataio.util.MASearch.execute(MASearch.java:210) at com.sas.analytics.crm.auxdataio.extract.MAExtracter.extractDO(MAExtracter.java:420) at com.sas.analytics.crm.auxdataio.extract.MAExtracter.extractDO(MAExtracter.java:290) at com.sas.analytics.crm.auxdataio.integration.MAIntegrationCommand.run(MAIntegrationCommand.java:249) at com.sas.analytics.crm.auxdataio.extract.MAExtract.main(MAExtract.java:125) Caused by: com.sas.analytics.crm.auxdataio.util.MASearch$MASearchException: Problem traversing folders: at com.sas.analytics.crm.auxdataio.util.MASearch.getObjectList(MASearch.java:1509) at com.sas.analytics.crm.auxdataio.util.MASearch.getObjectList(MASearch.java:1335) at com.sas.analytics.crm.auxdataio.util.MASearch.getObjectList(MASearch.java:1500) . . .7 more message lines. . .
The error occurs when a folder has the same name as the extracted SAS Customer Intelligence object, as shown in the example below:
To avoid this problem, do one of the following:
- Ensure that you do not have a SAS Customer Intelligence object with the same name as a folder.
- Use the <folder> tag in the input request XML file to explicitly extract just the contents of that folder.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation Integration Utilities | Microsoft® Windows® for x64 | 6.4 | 6.5 | 9.4 TS1M3 | |
| 64-bit Enabled AIX | 6.4 | 6.5 | 9.4 TS1M3 | |||
| 64-bit Enabled Solaris | 6.4 | 6.5 | 9.4 TS1M3 | |||
| HP-UX IPF | 6.4 | 6.5 | 9.4 TS1M3 | |||
| Linux for x64 | 6.4 | 6.5 | 9.4 TS1M3 | |||
| Solaris for x64 | 6.4 | 6.5 | 9.4 TS1M3 | |||