Problem Note 56379: An error occurs when you run certain reports on the SAS® Digital Marketing server
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You might not be able to run the following reports on the SAS Digital Marketing server:
- Channel Summary
- Click Rate
- Delivery Rate
- Key Email Metrics
- Open Rate
Running these reports results in the following error:
ERROR: Unexpected or unmatched end of element tag
ERROR: Encountered during XMLInput parsing at or near line 335, column 7.
ERROR: The definition for the "SUMMARY" table is not well-formed or is corrupt.
Click the Hot Fix tab in this note to access the hot fix for this issue.
After you apply the hot fix, follow these instructions in order to run the Delivery Rate report:
Copy the files Delivery Rate.sas, Click Rate.sas, Key E-mail Metrics.sas, and Open Rate.sas files from this directory:
...SASHOME/SASDigitalMarketingWebStudioandWebReportingInfrastructure/6.4/Config/Deployment/runtime/reports
Then, paste the copied files to the following directory:
...SAS-configuration-directory/Lev1/Applications/SASCustomerIntelligence/SASDigitalMarketingMiddleTier/reports
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing Studio | Microsoft® Windows® for x64 | 6.1_M1 | 9.3 TS1M2 | ||
| Microsoft Windows 8 Enterprise 32-bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2012 Std | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows XP Professional | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Home Premium 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Professional x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Ultimate 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows Vista | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows Vista for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1_M1 | 9.3 TS1M2 | ||||
| 64-bit Enabled HP-UX | 6.1_M1 | 9.3 TS1M2 | ||||
| 64-bit Enabled Solaris | 6.1_M1 | 9.3 TS1M2 | ||||
| HP-UX IPF | 6.1_M1 | 9.3 TS1M2 | ||||
| Linux for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Solaris for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
A fix for this issue for SAS Digital Marketing 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z69.html#56379A fix for this issue for SAS Digital Marketing 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U55.html#56379A fix for this issue for SAS Digital Marketing 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R47.html#56379| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2016-09-06 14:47:19 |
| Date Created: | 2015-08-10 07:07:08 |