SUPPORT / SAMPLES & SAS NOTES
Problem Note 56295: Updating counts inside a Link node might cause an exception error in SAS® Customer Intelligence Studio
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You might see the following error message in SAS Customer Intelligence Studio when you update counts inside a Link node:
When this problem occurs, the SASCustIntellCore6.4.log file displays this message:
2015-07-23 08:32:32,197 ERROR [CIAsyncExec-6] [80b77a2d170bce6d:2f6289d5:14eba43cd44:-4cc2] [sasdemo] com.sas.analytics.crm.util.SystemCheck - Error refreshing node data. java.lang.NullPointerException at com.sas.analytics.crm.flow.MALinkNode$Link.access$1800(MALinkNode.java:74) at com.sas.analytics.crm.flow.MALinkNode.isLoadingOfReferenceCampaignRequired(MALinkNode.java:2809) at com.sas.analytics.crm.flow.MALinkNode.establishLink(MALinkNode.java:1699) at com.sas.analytics.crm.flow.MALinkNode.refreshNodeData(MALinkNode.java:670) at com.sas.analytics.crm.flow.MAFlow.refreshNodeData(MAFlow.java:4361) at com.sas.analytics.crm.flow.ejb.FlowBean.refreshNodeData(FlowBean.java:1042) at com.sas.analytics.crm.flow.client.FlowDelegate.refreshNodeData(FlowDelegate.java:370) at com.sas.analytics.crm.flow.ejb.FlowProxyImpl$12.call(FlowProxyImpl.java:597) at com.sas.analytics.crm.flow.ejb.FlowProxyImpl$12.call(FlowProxyImpl.java:515) at com.sas.analytics.crm.cm.ejb.util.WrappedRunnable.run(WrappedRunnable.java:78) at com.sas.analytics.crm.ejb.SessionCountingRunnableQueue$QueueHandler.run(SessionCountingRunnableQueue.java:83) at com.sas.analytics.crm.task.ejb.ClearedThreadLocalRunnable.run(ClearedThreadLocalRunnable.java:17) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:744) 2015-07-23 08:32:32,250 ERROR [CIAsyncExec-6] [80b77a2d170bce6d:2f6289d5:14eba43cd44:-4cc2] [sasdemo] sas.analytics.crm.flow.ejb.FlowProxyImpl - Encountered client exception:Error refreshing node data. com.sas.analytics.crm.error.client.ApplicationException: Error refreshing node data.
As a workaround, close the Link node and update the counts outside the node by clicking the arrow button, as shown below:
As an alternative, you can close and then re-open the Link node before you click the Update button.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.4 | 6.5 | 9.4 TS1M3 | |
| 64-bit Enabled AIX | 6.4 | 6.5 | 9.4 TS1M3 | |||
| 64-bit Enabled Solaris | 6.4 | 6.5 | 9.4 TS1M3 | |||
| HP-UX IPF | 6.4 | 6.5 | 9.4 TS1M3 | |||
| Linux for x64 | 6.4 | 6.5 | 9.4 TS1M3 | |||
| Solaris for x64 | 6.4 | 6.5 | 9.4 TS1M3 | |||