Problem Note 56123: Importing a file of broadcast content into SAS® Customer Intelligence Studio fails with a CKEditor error message
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In SAS Customer Intelligence Studio, importing a SAS® Digital Marketing broadcast file or trying to edit a file might fail. When these failures occur, you might be presented with a blank SAS Customer Intelligence Studio window. When you try to exit the window, you receive the following error message:
Error: com.sas.sdm.ckeditor1:checkCKEditor() iframe is null
This problem occurs when the browser language file is not found. The system should default to an existing language file, but it does not. For advice about working around this problem, contact SAS Technical Support.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 |
| Microsoft Windows 8 Enterprise 32-bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Enterprise x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro 32-bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Pro x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Datacenter | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 R2 Std | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows Server 2012 Std | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Microsoft Windows XP Professional | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Enterprise x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Home Premium 32 bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Home Premium x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Professional 32 bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Professional x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Ultimate 32 bit | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows 7 Ultimate x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Windows Vista | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows Vista for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| 64-bit Enabled HP-UX | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| 64-bit Enabled Solaris | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| HP-UX IPF | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Linux for x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
| Solaris for x64 | 6.1_M1 | 6.5 | 9.3 TS1M2 | 9.4 TS1M3 | ||
A fix for this issue for SAS Digital Marketing 6.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/U55.html#56123A fix for this issue for SAS Digital Marketing 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R47.html#56123| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-07-07 12:19:25 |
| Date Created: | 2015-07-07 10:02:24 |