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Problem Note 55370: A web page does not open when you click a tracked link in the web view of a preview email

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When you click a tracked link in the web view of a preview email that is sent from the Broadcast E-mails category in SAS® Customer Intelligence Studio, the web page that is referenced by the link URL fails to open.

If the SAS® Digital Marketing DefaultRedirectURL server property is set, the link does open the page that it references. However, if that property is not set, the page does not open and the following error is generated:

HTTP Status 404 - /bess/%3Cxsl:value-of%20select='$getlink'/%3E

The link opens correctly when you reference it from web views of the actual broadcast emails and also for preview emails that are sent from SAS Digital Marketing Studio.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Digital MarketingMicrosoft® Windows® for x646.36.59.1 TS1M3
64-bit Enabled AIX6.36.59.1 TS1M3
64-bit Enabled Solaris6.36.59.1 TS1M3
HP-UX IPF6.36.59.1 TS1M3
Linux for x646.36.59.1 TS1M3
Solaris for x646.36.59.1 TS1M3
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.