Problem Note 55557: The error "A lock is not available. . ." occurs when you optimize a scenario in SAS® Marketing Optimization
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In SAS Marketing Optimization, if you set the large-scale heuristic options in the mo_opt_config file when you optimize your scenario, you might see the following error in the optimize.log file:
ERROR: A lock is not available for MASTER.LARGE_SCALE_ITERATION_STATUS.DATA. ERROR: At least one subproblem failed during optimization. The remaining subproblems were terminated. Subsequent optimization may succeed.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Optimization | Microsoft® Windows® for x64 | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 |
| Microsoft Windows 8 Enterprise 32-bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8 Pro 32-bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Pro | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1_M1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2008 for x64 | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 Datacenter | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 R2 Std | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 Std | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows XP Professional | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Windows 7 Home Premium 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Professional x64 | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Windows 7 Ultimate 32 bit | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows Vista | 6.1_M1 | 9.3 TS1M2 | ||||
| Windows Vista for x64 | 6.1_M1 | 9.3 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| 64-bit Enabled HP-UX | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| 64-bit Enabled Solaris | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| HP-UX IPF | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Linux for x64 | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Solaris for x64 | 6.1_M1 | 6.4 | 9.3 TS1M2 | 9.4 TS1M0 | ||
A fix for this issue for SAS Marketing Optimization 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R88.html#55557A fix for this issue for SAS Marketing Optimization 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K84.html#55557| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2015-04-16 14:25:08 |
| Date Created: | 2015-04-14 13:01:42 |