Attempts to use the SAS Customer Intelligence Marketing Integration web services might fail. When this failure occurs, the following error message appears in the SASMAIntegration6.1.log file:

org.springframework.remoting.RemoteAccessException: Could not deserialize result from HTTP invoker remote service
[http://racaix02008.unx.sas.com:9080/SASWIPClientAccess/remote/AuthenticationService]; nested exception is java.lang.ClassNotFoundException:
com.sas.svcs.audit.client.AuditDataConversionException

Click the Hot Fix tab in this note to access the hot fix for this issue.

With the application of this hot fix (SAS® Marketing Automation Hot Fix 78008) or later, a new JAR file is needed. This new JAR file is required in order to use SAS Customer Intelligence Marketing Integration web services with SAS Marketing Operations Management, or other third-party applications. Therefore, after you apply the hot fix, you need to add the attached sas.svcs.audit.client.jar file to the WEB-INF\lib folder in the sas.analytics.crm.webservices.integration.war file, as follows:

1. Stop the application server in the location where the sas.analytics.crm.webservices.integration.ear file is deployed (for example, web-server-installation--directory\SASServer6\deploy_sas\sas.analytics.crm.webservices.integration.ear


2. Make a backup copy of the sas.analytics.crm.webservices.integration.ear and the sas.analytics.crm.webservices.integration.war files and save them to another location.


3. Using WinZip or a similar tool, unzip the original sas.analytics.crm.webservices.integration.ear file.


4. Similarly, unzip the original sas.analytics.crm.webservices.integration.war file.


5. Add the sas.svcs.audit.client.zip file, attached here, to the WEB-INF\lib folder of the unzipped sas.analytics.crm.webservices.integration.war file. Then rename sas.svcs.audit.client.zip to sas.svcs.audit.client.jar.


6. Re-zip the sas.analytics.crm.webservices.integration.war file.


7. Re-zip the sas.analytics.crm.webservices.integration.ear file.


8. Re-start your web application server.

Operating System and Release Information

A fix for this issue for SAS Marketing Automation 6.1_M1 is available at: