In SAS Digital Marketing, using a colon (:) within the text of ASP-type broadcasts causes lines of text to disappear from the message. This issue occurs when the colon is on the second line or on a subsequent line of text, as shown in the following example:

Text entered for the broadcasted message:

Text received in the broadcasted message:

This issue occurs with ASP-type broadcasts that are created in both SAS Digital Marketing Studio and SAS^® Customer Intelligence Studio.

To work around this problem, use the semi-colon (;) rather than the colon on the second line or on a subsequent line of text.

Click the Hot Fix tab in this note to access the hot fix for this issue.

After you apply the hot fix, use a newly created advanced server property, ASPColonReplacementCharacters. This enables you to use the colon in your ASP-type broadcasts.

To add this advanced server property in SAS Digital Marketing Studio, select Choose Tools ► Server Configuration ► Advanced Server Properties. Highlight any existing property, right-click the property, and select ADD. Enter the new property, set the value to the characters that you want to use (for example, ~!), select the set box, and click OK. Note that the properties are case sensitive. In order for the changes to take effect, you need to restart the SAS Digital Marketing Server.

Here are the details of this new advanced server property:

Use the colon character itself while creating or editing broadcasts. SAS Digital marketing replaces the colons internally with the characters defined in the server property and saves the content to the text file of the broadcast. During execution of the broadcast, these characters are replaced with colons and sent out.

SAS Digital Marketing Studio, Edit Content, shows content as it is in the content file of the broadcast. Any colons are shown as the special characters at this point. While editing content in Edit Content of SAS Digital Marketing Studio, use the special characters in the text itself. In all other places (for example, on the Customer Intelligence Studio Edit Content page, in the SAS Digital Marketing Studio Properties window, and in the broadcast creation wizard), use the colon in the text.

When you are choosing character combinations for the server property, make sure that this combination is not present in the values of other ASP parameters. Also ensure that the character combinations are not present in the content itself. SAS Digital Marketing replaces this combination with a colon during execution. This might cause unwanted colons in the message that is sent or the message to not be sent, if other ASP parameters are affected.

Examples of some of the tested character combinations that work are ====, =~=, #=#=, ####.

Operating System and Release Information

A fix for this issue for SAS Digital Marketing 6.3 is available at:

A fix for this issue for SAS Digital Marketing 6.1_M1 is available at: