Problem Note 53112: Cookies might get new customer IDs incorrectly in SAS® Customer Experience Targeting
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In SAS Customer Experience Targeting, cookies might get new customer IDs incorrectly. When the Extended Customer View (ECV) stores new customers, for which the only identifying information is their cookie, then this information is stored incorrectly. When a customer visits the site a second time, the cookie is not matched to their earlier session. This might result in two separate customers being identified.
To work around this issue, use the option to suppress cookie-only customers, as detailed in the SAS Customer Experience Targeting Administrator's Guide.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Experience Analytics | Microsoft Windows Server 2008 for x64 | 6.1 | 6.4 | ||
| Microsoft® Windows® for x64 | 6.1 | 6.4 | ||||
| Microsoft Windows 8 Enterprise 32-bit | 6.1 | 6.4 | ||||
| Microsoft Windows 8 Pro x64 | 6.1 | 6.4 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1 | 6.4 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.1 | 6.4 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.1 | 6.4 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.1 | 6.4 | ||||
| Microsoft Windows 10 | 6.1 | 6.4 | ||||
| Microsoft Windows 95/98 | 6.1 | 6.4 | ||||
| Microsoft Windows 2000 Advanced Server | 6.1 | 6.4 | ||||
| Microsoft Windows 2000 Datacenter Server | 6.1 | 6.4 | ||||
| Microsoft Windows 2000 Server | 6.1 | 6.4 | ||||
| Microsoft Windows 2000 Professional | 6.1 | 6.4 | ||||
| Microsoft Windows NT Workstation | 6.1 | 6.4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1 | 6.4 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1 | 6.4 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1 | 6.4 | ||||
| Microsoft Windows Server 2003 for x64 | 6.1 | 6.4 | ||||
| Microsoft Windows Server 2008 | 6.1 | 6.4 | ||||
| Microsoft Windows Server 2008 R2 | 6.1 | 6.4 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.1 | 6.4 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1 | 6.4 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.1 | 6.4 | ||||
| Microsoft Windows Server 2012 Std | 6.1 | 6.4 | ||||
| Microsoft Windows XP Professional | 6.1 | 6.4 | ||||
| Windows 7 Enterprise 32 bit | 6.1 | 6.4 | ||||
| Windows 7 Enterprise x64 | 6.1 | 6.4 | ||||
| Windows 7 Home Premium 32 bit | 6.1 | 6.4 | ||||
| Windows 7 Home Premium x64 | 6.1 | 6.4 | ||||
| Windows 7 Professional 32 bit | 6.1 | 6.4 | ||||
| Windows 7 Professional x64 | 6.1 | 6.4 | ||||
| Windows 7 Ultimate 32 bit | 6.1 | 6.4 | ||||
| Windows 7 Ultimate x64 | 6.1 | 6.4 | ||||
| Windows Millennium Edition (Me) | 6.1 | 6.4 | ||||
| Windows Vista | 6.1 | 6.4 | ||||
| Windows Vista for x64 | 6.1 | 6.4 | ||||
| 64-bit Enabled AIX | 6.1 | 6.4 | ||||
| 64-bit Enabled Solaris | 6.1 | 6.4 | ||||
| Linux for x64 | 6.1 | 6.4 | ||||
| Solaris for x64 | 6.1 | 6.4 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.1 | 6.4 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.1 | 6.4 | ||||
A fix for this issue for SAS Customer Experience Analytics Server 6.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K54.html#53112A fix for this issue for SAS Customer Experience Targeting Server 6.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/P64.html#53112| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2014-06-18 10:59:29 |
| Date Created: | 2014-06-03 11:23:07 |