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Problem Note 52752: Running multiple campaigns (or multiple nodes with a campaign) concurrently in SAS® Marketing Automation might cause errors

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When multiple SAS Marketing Automation campaigns are scheduled to run concurrently (or multiple nodes within a campaign are executing concurrently), the following exception might appear in the SAS Marketing Automation Core log:

2013-11-20 12:31:59,500 WARN [e5e6f4e7f5875088:-81ef98c:142754288bf:259f][U303989]
ics.crm.custdata.datapattern.MAIQService - TID[2852502] Exception Metadata
Exception while accessing information about server. retrieving query results,
dump stack and retry 1 time>
2013-11-20 12:31:59,503 WARN
[e5e6f4e7f5875088:-81ef98c:142754288bf:259f][U303989]
ics.crm.custdata.datapattern.MAIQService - TID[2852502] !!!Exception: Metadata
Exception while accessing information about server.
com.sas.iquery.dataretrieval.DataRetrievalException: Metadata Exception while
accessing information about server.
	at
com.sas.iquery.strategies.sas.oma.AbstractStrategy.prepareData(AbstractStrategy.
java:228)

This problem happens when the concurrently running campaigns or nodes are in an environment where a server context is defined (for example, SASApp or SASApp2) that is associated with at least two logical–server definitions.

To circumvent this problem, do not run campaigns or campaign nodes concurrently.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Marketing Automation ServerWindows 7 Home Premium x645.46.39.2 TS2M39.4 TS1M1
Windows 7 Home Premium 32 bit5.46.39.2 TS2M39.4 TS1M1
Windows 7 Professional 32 bit5.46.39.2 TS2M39.4 TS1M1
Windows 7 Ultimate 32 bit5.46.39.2 TS2M39.4 TS1M1
Windows 7 Ultimate x645.46.39.2 TS2M39.4 TS1M1
Windows Vista5.49.2 TS2M3
Windows Vista for x645.49.2 TS2M3
64-bit Enabled AIX5.46.39.2 TS2M39.4 TS1M1
64-bit Enabled HP-UX5.46.39.2 TS2M39.4 TS1M1
HP-UX IPF5.46.39.2 TS2M39.4 TS1M1
Linux5.46.39.2 TS2M39.4 TS1M1
Linux for x645.46.39.2 TS2M39.4 TS1M1
Microsoft Windows Server 2003 for x645.49.2 TS2M3
Microsoft Windows Server 2003 Standard Edition5.49.2 TS2M3
Microsoft Windows Server 2003 Enterprise Edition5.49.2 TS2M3
Microsoft Windows Server 2003 Datacenter Edition5.49.2 TS2M3
Microsoft® Windows® for x645.46.39.2 TS2M39.4 TS1M1
Microsoft Windows XP 64-bit Edition5.49.2 TS2M3
Microsoft Windows Server 2003 Enterprise 64-bit Edition5.49.2 TS2M3
64-bit Enabled Solaris5.46.39.2 TS2M39.4 TS1M1
Windows 7 Professional x645.46.39.2 TS2M39.4 TS1M1
Windows 7 Enterprise x645.46.39.2 TS2M39.4 TS1M1
Windows 7 Enterprise 32 bit5.46.39.2 TS2M39.4 TS1M1
Microsoft Windows XP Professional5.49.2 TS2M3
Microsoft Windows Server 2008 for x645.46.39.2 TS2M39.4 TS1M1
Microsoft Windows Server 2008 R25.46.39.2 TS2M39.4 TS1M1
Microsoft Windows Server 20085.46.39.2 TS2M39.4 TS1M1
Microsoft Windows Server 2003 Datacenter 64-bit Edition5.49.2 TS2M3
Microsoft® Windows® for 64-Bit Itanium-based Systems5.49.2 TS2M3
Solaris for x645.46.39.2 TS2M39.4 TS1M1
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.