Problem Note 52519: The system becomes unresponsive when you retrieve job timing information using the SAS® Warranty Analysis diagnostic client
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When you enable Turn job timing capture on or off in the SAS Warranty Analysis diagnostic client, information accumulates in a log file to populate the view for capturing timings and other information. If the administrator does not disable this option later, the log continues to accumulate information. The log might eventually grow so large that the system seems to become unresponsive.
To circumvent this problem, delete the job timings log file SummaryLogIndex.txt in the Configuration-directory\Lev1\Web\Logs\SASWarrantyAnalysis4.3\logs\ directory.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Warranty Analysis Server | Microsoft® Windows® for x64 | 4.3 | 6.1 | 9.4 TS1M2 | |
| Microsoft Windows 8 Enterprise 32-bit | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows 8 Enterprise x64 | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows 8 Pro 32-bit | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows 8 Pro x64 | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows 8.1 Enterprise x64 | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows 8.1 Pro | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows 8.1 Pro 32-bit | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows 95/98 | 4.3 | |||||
| Microsoft Windows 2000 Advanced Server | 4.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 4.3 | |||||
| Microsoft Windows 2000 Server | 4.3 | |||||
| Microsoft Windows 2000 Professional | 4.3 | |||||
| Microsoft Windows NT Workstation | 4.3 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 4.3 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 4.3 | |||||
| Microsoft Windows Server 2003 Standard Edition | 4.3 | |||||
| Microsoft Windows Server 2003 for x64 | 4.3 | |||||
| Microsoft Windows Server 2008 | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2008 R2 | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2008 for x64 | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2012 Datacenter | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2012 R2 Std | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows Server 2012 Std | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Microsoft Windows XP Professional | 4.3 | |||||
| Windows 7 Enterprise 32 bit | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Windows 7 Enterprise x64 | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Windows 7 Home Premium 32 bit | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Windows 7 Home Premium x64 | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Windows 7 Professional 32 bit | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Windows 7 Professional x64 | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Windows 7 Ultimate 32 bit | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Windows 7 Ultimate x64 | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Windows Millennium Edition (Me) | 4.3 | |||||
| Windows Vista | 4.3 | |||||
| Windows Vista for x64 | 4.3 | |||||
| 64-bit Enabled AIX | 4.3 | 6.1 | 9.4 TS1M2 | |||
| 64-bit Enabled Solaris | 4.3 | 6.1 | 9.4 TS1M2 | |||
| HP-UX IPF | 4.3 | 6.1 | 9.4 TS1M2 | |||
| Linux for x64 | 4.3 | 6.1 | 9.4 TS1M2 | |||
A fix for this issue for SAS Warranty Analysis 4.31 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/G77.html#52519| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2014-03-10 13:35:18 |
| Date Created: | 2014-03-07 10:44:52 |