In SAS Digital Marketing Studio, the option to use the e-mail spooler is not available to choose. You can find this option by selecting Tools ► Server Configuration ► Send Options. When you try to add a spooler on the Advanced tab, the SMTP Provider drop-down menu does not offer you the CRP:com.sas.email.send.SpoolTransportProxy option.

To work around this problem, follow these steps:

1. Add \spool and \pending folders to the ..\config\Lev1\Applications\SASCustomerIntelligence\SASDigitalMarketing directory, if they are not already present.
2. In SAS Digital Marketing Studio, select Tools ► Server Configuration ► Advanced Server Properties. Ensure that the property sem.spooler.skip_sending is selected and set to false.
3. Make a backup copy of the config.xml file from this location: ..\config\Lev1\Applications\SASCustomerIntelligence\SASDigitalMarketing\etc\
4. Using a suitable text editor, update the original config.xml file from this location: ..\config\Lev1\Applications\SASCustomerIntelligence\SASDigitalMarketing\etc\. Ensure that the sem.provider value is changed to the SpoolTransportProxy. For example, locate the following:
   <property name="sem.provider" value="com.sun.mail.smtp.SMTPTransport"/>

   Make the change as follows:

   <property name="sem.provider" value="com.sas.email.send.SpoolTransportProxy"/>

5. Restart the SAS Digital Marketing server.

   E-mails that are generated from broadcasts will now be sent to the spooler, in the \spool directory that you created, before being sent out to the SMTP server.

Operating System and Release Information

A fix for this issue for SAS Digital Marketing 6.1_M1 is available at: