Problem Note 52234: Evaluating a promotion might generate "ERROR: RPP manager run time error when calling odf service to prepare forecast/elasticity/price."
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Evaluating a buy-get promotion in SAS® Promotion Optimization might generate the following error in the MerchIntelGridSvr.log file:
2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: 20140123:08.40.07.56: ERROR: RPP manager run time error when calling odf service to prepare forecast/elasticity/price. 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: 20140123:08.40.07.56: 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: ERROR: TKTException code = 2 (Floating point divide by zero) 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: at /sas/dev/mva-f3ro52/di/src/tkmi_exception.c:124 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: #4 0x00002b546f4797ec in tkmi_exception_handler (thread=0x133a, 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: ctxt=0x2b546f1ca6ac, code=TKTE_UnknownException) 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: at /sas/dev/mva-f3ro52/di/src/tkmi_exception.c:88 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: #5 0x00002b5466b32196 in bktExcept () 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: from /apps/marts/sfw/sashome/SASFoundation/9.3/sasexe/tkmk.so 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: #6 0x00002b5466b358a5 in bkt_fpe () 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: from /apps/marts/sfw/sashome/SASFoundation/9.3/sasexe/tkmk.so 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: #7 0x00002b5466b32764 in bkt_signal_handler () 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: from /apps/marts/sfw/sashome/SASFoundation/9.3/sasexe/tkmk.so 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: #9 0x00002b546f59532d in calc_buy_get (calculated=0x1, this=0x2b546f92d59c, 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: pg=0x0, psp=0xffff, rpp_plan=0x0, opt=...) 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: at /sas/dev/mva-f3ro52/di/src/price_service.c:2482 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: #10 0x00002b546f593b5f in set_min_non_stacking_rpp_plan (this=0x1, 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: pg=0x2b546f92d59c, psp=0x0, rpp_plan=0xffff, opt=...) 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: at /sas/dev/mva-f3ro52/di/src/price_service.c:4204 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: #11 0x00002b546f591121 in 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: 20140123:08.40.07.56: set_periods_split_ranges (this=0x1, 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: pg=0x2b546f92d59c, periods=0x0, opt=..., prod_hier_assoc_cd=65535) 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: at /sas/dev/mva-f3ro52/di/src/price_service.c:3630 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: #12 0x00002b546f588a09 in price_service_periods_call (this=0x1, 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: in_pg=0x2b546f92d59c, in_start_dt=0, in_end_dt=65535, opt=..., 2014-01-23 08:40:09,564 [RequestThread-141566] DEBUG - STDOUT: is_period_list=0x0, plan_sk=1, candidate_type=-1, 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: candidate_value=1706103606.556509) 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: at /sas/dev/mva-f3ro52/di/src/price_service.c:803 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: #13 0x00002b546f585a69 in price_service_call (this=0x1, in_pg=0x2b546f92d59c, 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: in_start_dt=0, in_end_dt=65535, opt=...) 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: at /sas/dev/mva-f3ro52/di/src/price_service.c:896 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: #14 0x00002b546f4e2df8 in odf_service_scoring_data (odf_arg=0x1, 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: mg_est=0x2b546f92d59c, fr=0x0, pgs=0xffff, effective_price=0, weekly=1) 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: at /sas/dev/mva-f3ro52/di/src/odf_scoring_data.c:139 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: #15 0x00002b546f4f2dd7 in odf_service_run_model_group (odf_arg=0x1, 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: pgs=0x2b546f92d59c, like_for_new_item=0x0, like_item_inactive=0xffff, 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: like_for_short_item=0x0, like_store_inactive=0x1, proce 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: 20140123:08.40.07.56: ss_like=0, 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: fill_default=0, status_filter=1) 2014-01-23 08:40:09,565 [RequestThread-141566] DEBUG - STDOUT: at /sas/dev/mva-f3ro52/di/src/odf_run_model_group.c:221
This error might also be generated when you evaluate a promotion that overlaps with a buy-get promotion.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Promotion Optimization | Microsoft® Windows® for x64 | 5.2_M3 | 5.2_M4 | 9.3 TS1M2 | 9.3 TS1M2 |
| Linux for x64 | 5.2_M3 | 5.2_M4 | 9.3 TS1M2 | 9.3 TS1M2 | ||
A fix for this issue for SAS Revenue Optimization 5.2_M3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/M38.html#52234| Type: | Problem Note |
| Priority: | alert |
| Date Modified: | 2014-03-18 08:51:35 |
| Date Created: | 2014-02-03 08:24:36 |