Problem Note 52217: Aggregation of calendar or category plans might fail with out of memory errors
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In SAS® Promotion Optimization, aggregation of calendar or category plans might fail with the following errors in the MerchIntelGridSvr log file:
2014-01-28 07:46:19,450 [http-5191-Processor4] ERROR - Caught exception (java.lang.OutOfMemoryError: GC overhead limit exceeded) executing org.apache.tomcat.util.net.LeaderFollowerWorkerThread@bc5aea, terminating thread
2014-01-28 07:46:28,191 [http-5191-Processor1] ERROR - Caught exception (java.lang.OutOfMemoryError: Java heap space) executing org.apache.tomcat.util.net.LeaderFollowerWorkerThread@bc5aea, terminating thread
2014-01-28 07:46:28,193 [http-5191-Processor3] ERROR - Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
at java.net.Socket.getOutputStream(Unknown Source)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:652)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Unknown Source)
...
The out of memory errors are more likely to be generated when you aggregate to very low levels of your product or location hierarchy. The errors might be generated even after you increase the memory for the MerchIntelGridSvr to 3GB.
There is no workaround for this issue.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Promotion Optimization | Microsoft® Windows® for x64 | 5.2_M3 | 5.2_M4 | 9.3 TS1M2 | 9.3 TS1M2 |
| Linux for x64 | 5.2_M3 | 5.2_M4 | 9.3 TS1M2 | 9.3 TS1M2 | ||
A fix for this issue for SAS Revenue Optimization 5.2_M3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/M38.html#52217A fix for this issue for SAS Size Optimization 3.2_M3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/M56.html#52217| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2014-03-18 08:50:30 |
| Date Created: | 2014-01-31 10:24:47 |