Problem Note 51519: The message "ERROR 20 Unable to log onto application server" occurs when a SAS® Customer Intelligence scheduled campaign is launched
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Scheduled SAS Customer Intelligence 6.1 campaigns might fail to start with the following error:
ERROR 20 Unable to log onto application server
This error might occur because the command line that is submitted from the scheduling server contains a null value instead of a user ID, as shown below:
"C:\SAS\Config\Lev1\SASApp\MaLauncher\mabatch.bat" -u "null" -g cf766aa2169f342f6 -x "Business Context" -d camp -e -v -- FDCEK33BJVFCUJ1U
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Utilities | Microsoft® Windows® for x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 |
| Microsoft Windows 8 Enterprise 32-bit | 6.1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8 Pro 32-bit | 6.1 | 9.3 TS1M2 | ||||
| Microsoft Windows 8 Pro x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Enterprise x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Pro | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows 8.1 Pro 32-bit | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2003 for x64 | 6.1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 | 6.1 | 9.3 TS1M2 | ||||
| Microsoft Windows Server 2008 R2 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2008 for x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 Datacenter | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 R2 Std | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows Server 2012 Std | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Microsoft Windows XP Professional | 6.1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise 32 bit | 6.1 | 9.3 TS1M2 | ||||
| Windows 7 Enterprise x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Windows 7 Home Premium 32 bit | 6.1 | 9.3 TS1M2 | ||||
| Windows 7 Home Premium x64 | 6.1 | 9.3 TS1M2 | ||||
| Windows 7 Professional 32 bit | 6.1 | 9.3 TS1M2 | ||||
| Windows 7 Professional x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Windows 7 Ultimate 32 bit | 6.1 | 9.3 TS1M2 | ||||
| Windows 7 Ultimate x64 | 6.1 | 9.3 TS1M2 | ||||
| Windows Vista | 6.1 | 9.3 TS1M2 | ||||
| Windows Vista for x64 | 6.1 | 9.3 TS1M2 | ||||
| 64-bit Enabled AIX | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| 64-bit Enabled Solaris | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| HP-UX IPF | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Linux for x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
| Solaris for x64 | 6.1 | 6.3 | 9.3 TS1M2 | 9.4 TS1M0 | ||
A fix for this issue for SAS Marketing Automation 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K78.html#51519| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2013-11-06 09:30:06 |
| Date Created: | 2013-11-05 12:34:34 |