SAS® Real-Time Decision Manager, SAS® Decision Manager, and SAS® Digital Marketing all use the SAS Customer Intelligence Reporting application. This reporting application updates the Customer Intelligence common data model with contact history, response history, and presented treatment history information. In order to update the common data model, the reporting application must have metadata about the campaign and flow business contexts. In some cases, that information is not available during the reporting application's initial start up. During the brief period that the metadata is lacking, the stored processes that are associated with the reporting application fail to update the common data model.
Click the Hot Fix tab in this note to access the hot fix for this issue.
After you apply the hot fix, the stored processes do not run when business context metadata is unavailable. Instead, their execution is suppressed and the following message is written in the SAS Customer Intelligence Reporting log:
When business context metadata becomes available, the following message might be written to the log if a large number of requests has been sent to the reporting application:
This message appears only when the number of updates that are sent to the reporting application exceeds the memory that is available to store them.
Product Family | Product | System | Product Release | SAS Release | ||
Reported | Fixed* | Reported | Fixed* | |||
SAS System | SAS Real-Time Decision Manager | Microsoft® Windows® for x64 | 6.1 | 6.3 | 9.2 TS2M0 | |
Microsoft Windows 8 Enterprise 32-bit | 6.1 | |||||
Microsoft Windows 8 Enterprise x64 | 6.1 | |||||
Microsoft Windows 8 Pro 32-bit | 6.1 | |||||
Microsoft Windows 8 Pro x64 | 6.1 | |||||
Microsoft Windows 8.1 Enterprise 32-bit | 6.1 | |||||
Microsoft Windows 8.1 Enterprise x64 | 6.1 | |||||
Microsoft Windows 8.1 Pro | 6.1 | |||||
Microsoft Windows 8.1 Pro 32-bit | 6.1 | |||||
Microsoft Windows 95/98 | 6.1 | |||||
Microsoft Windows 2000 Advanced Server | 6.1 | |||||
Microsoft Windows 2000 Datacenter Server | 6.1 | |||||
Microsoft Windows 2000 Server | 6.1 | |||||
Microsoft Windows 2000 Professional | 6.1 | |||||
Microsoft Windows NT Workstation | 6.1 | |||||
Microsoft Windows Server 2003 Datacenter Edition | 6.1 | 6.3 | 9.2 TS2M0 | |||
Microsoft Windows Server 2003 Enterprise Edition | 6.1 | 6.3 | 9.2 TS2M0 | |||
Microsoft Windows Server 2003 Standard Edition | 6.1 | 6.3 | 9.2 TS2M0 | |||
Microsoft Windows Server 2003 for x64 | 6.1 | 6.3 | 9.2 TS2M0 | |||
Microsoft Windows Server 2008 | 6.1 | |||||
Microsoft Windows Server 2008 R2 | 6.1 | 6.3 | 9.2 TS2M0 | |||
Microsoft Windows Server 2008 for x64 | 6.1 | 6.3 | 9.2 TS2M0 | |||
Microsoft Windows Server 2012 Datacenter | 6.1 | |||||
Microsoft Windows Server 2012 R2 Datacenter | 6.1 | |||||
Microsoft Windows Server 2012 R2 Std | 6.1 | |||||
Microsoft Windows Server 2012 Std | 6.1 | |||||
Microsoft Windows XP Professional | 6.1 | 6.3 | 9.2 TS2M0 | |||
Windows 7 Enterprise 32 bit | 6.1 | |||||
Windows 7 Enterprise x64 | 6.1 | |||||
Windows 7 Home Premium 32 bit | 6.1 | |||||
Windows 7 Home Premium x64 | 6.1 | |||||
Windows 7 Professional 32 bit | 6.1 | |||||
Windows 7 Professional x64 | 6.1 | |||||
Windows 7 Ultimate 32 bit | 6.1 | |||||
Windows 7 Ultimate x64 | 6.1 | |||||
Windows Millennium Edition (Me) | 6.1 | |||||
Windows Vista | 6.1 | 6.3 | 9.2 TS2M0 | |||
Windows Vista for x64 | 6.1 | 6.3 | 9.2 TS2M0 | |||
64-bit Enabled AIX | 6.1 | 6.3 | 9.2 TS2M0 | |||
64-bit Enabled Solaris | 6.1 | 6.3 | 9.2 TS2M0 | |||
HP-UX IPF | 6.1 | 6.3 | 9.2 TS2M0 | |||
Linux for x64 | 6.1 | 6.3 | 9.2 TS2M0 | |||
Solaris for x64 | 6.1 | 6.3 | 9.2 TS2M0 | |||
SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 6.1 | |||
64-bit Enabled AIX | 6.1 | |||||
64-bit Enabled HP-UX | 6.1 | |||||
64-bit Enabled Solaris | 6.1 | |||||
HP-UX IPF | 6.1 | |||||
Linux for x64 | 6.1 | |||||
Solaris for x64 | 6.1 | |||||
SAS System | SAS Decision Manager | Microsoft® Windows® for x64 | 2.1 | |||
Microsoft Windows 8 Enterprise 32-bit | 2.1 | |||||
Microsoft Windows 8 Enterprise x64 | 2.1 | |||||
Microsoft Windows 8 Pro 32-bit | 2.1 | |||||
Microsoft Windows 8 Pro x64 | 2.1 | |||||
Microsoft Windows 8.1 Enterprise 32-bit | 2.1 | |||||
Microsoft Windows 8.1 Enterprise x64 | 2.1 | |||||
Microsoft Windows 8.1 Pro | 2.1 | |||||
Microsoft Windows 8.1 Pro 32-bit | 2.1 | |||||
Microsoft Windows 95/98 | 2.1 | |||||
Microsoft Windows 2000 Advanced Server | 2.1 | |||||
Microsoft Windows 2000 Datacenter Server | 2.1 | |||||
Microsoft Windows 2000 Server | 2.1 | |||||
Microsoft Windows 2000 Professional | 2.1 | |||||
Microsoft Windows NT Workstation | 2.1 | |||||
Microsoft Windows Server 2003 Datacenter Edition | 2.1 | |||||
Microsoft Windows Server 2003 Enterprise Edition | 2.1 | |||||
Microsoft Windows Server 2003 Standard Edition | 2.1 | |||||
Microsoft Windows Server 2003 for x64 | 2.1 | |||||
Microsoft Windows Server 2008 | 2.1 | |||||
Microsoft Windows Server 2008 R2 | 2.1 | |||||
Microsoft Windows Server 2008 for x64 | 2.1 | |||||
Microsoft Windows Server 2012 Datacenter | 2.1 | |||||
Microsoft Windows Server 2012 R2 Datacenter | 2.1 | |||||
Microsoft Windows Server 2012 R2 Std | 2.1 | |||||
Microsoft Windows Server 2012 Std | 2.1 | |||||
Microsoft Windows XP Professional | 2.1 | |||||
Windows 7 Enterprise 32 bit | 2.1 | |||||
Windows 7 Enterprise x64 | 2.1 | |||||
Windows 7 Home Premium 32 bit | 2.1 | |||||
Windows 7 Home Premium x64 | 2.1 | |||||
Windows 7 Professional 32 bit | 2.1 | |||||
Windows 7 Professional x64 | 2.1 | |||||
Windows 7 Ultimate 32 bit | 2.1 | |||||
Windows 7 Ultimate x64 | 2.1 | |||||
Windows Millennium Edition (Me) | 2.1 | |||||
Windows Vista | 2.1 | |||||
Windows Vista for x64 | 2.1 | |||||
64-bit Enabled AIX | 2.1 | |||||
64-bit Enabled Solaris | 2.1 | |||||
HP-UX IPF | 2.1 | |||||
Linux for x64 | 2.1 | |||||
Solaris for x64 | 2.1 | |||||
SAS System | SAS Customer Intelligence Reporting Mid-Tier | Microsoft® Windows® for x64 | 6.1 | 6.3 | 9.1 TS1M3 SP4 | |
64-bit Enabled AIX | 6.1 | 6.3 | 9.1 TS1M3 SP4 | |||
64-bit Enabled Solaris | 6.1 | 6.3 | 9.1 TS1M3 SP4 | |||
HP-UX IPF | 6.1 | 6.3 | 9.1 TS1M3 SP4 | |||
Linux for x64 | 6.1 | 6.3 | 9.1 TS1M3 SP4 | |||
Solaris for x64 | 6.1 | 6.3 | 9.1 TS1M3 SP4 |
A fix for this issue for SAS Marketing Automation 6.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/K78.html#51966Type: | Problem Note |
Priority: | high |
Date Modified: | 2014-01-06 13:34:49 |
Date Created: | 2014-01-03 14:41:13 |