Problem Note 49859: SAS® Enterprise GRC might become unresponsive if you export a large amount of data or you create a large number of risk instances or control instances
 |  |  |  |  |
In SAS Enterprise GRC, you can export data from a table to Excel. You can also create risk instances and control instances. If you export many thousands of records, or if you create many thousands of risk instances or control instances, SAS Enterprise GRC might become unresponsive. If you look in the application server log files, you might see messages about memory problems and Java stack traces.
To work around the problem of exporting too many records, you can configure a limit for how many records you can export to Excel at one time. A general suggestion is to use a 5000-record limit. To specify the limit, perform the following steps:
- Log on to SAS® Management Console.
- Expand Application Management.
- Expand Configuration Manager.
- Right-click Enterprise GRC Mid Tier 4.3, and select Properties.
- Click the Settings tab.
- On the left side, select General Configuration.
- Modify the parameter Maximum number of records to export to have a value of 5000 or less.
There is no workaround to the problem where SAS Enterprise GRC becomes unresponsive if you create many thousands of risk instances or control instances.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise GRC | Windows 7 Professional x64 | 4.3 | 5.1_M5 | 9.3 TS1M2 | |
| Windows 7 Professional 32 bit | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Windows 7 Home Premium x64 | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Windows 7 Enterprise x64 | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Windows 7 Home Premium 32 bit | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Windows 7 Enterprise 32 bit | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Microsoft Windows XP Professional | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2012 Std | 4.3 | |||||
| Microsoft Windows Server 2012 Datacenter | 4.3 | |||||
| Microsoft Windows Server 2008 for x64 | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2008 | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 for x64 | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Standard Edition | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Enterprise Edition | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Datacenter Edition | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Microsoft Windows NT Workstation | 4.3 | |||||
| Microsoft Windows 2000 Professional | 4.3 | |||||
| Microsoft Windows 2000 Server | 4.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 4.3 | |||||
| Microsoft Windows 2000 Advanced Server | 4.3 | |||||
| Microsoft Windows 95/98 | 4.3 | |||||
| Microsoft Windows 8 Pro | 4.3 | |||||
| Microsoft Windows 8 Ent | 4.3 | |||||
| Microsoft® Windows® for x64 | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Windows 7 Ultimate 32 bit | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Windows 7 Ultimate x64 | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Windows Millennium Edition (Me) | 4.3 | |||||
| Windows Vista | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Windows Vista for x64 | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| 64-bit Enabled AIX | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| 64-bit Enabled Solaris | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| HP-UX IPF | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Linux for x64 | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||
| Solaris for x64 | 4.3 | 5.1_M5 | 9.3 TS1M2 | |||