Problem Note 49202: The opt-out table is not being updated with the e-mail addresses from hard bounce notifications
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The SAS® Digital Marketing Reply Manager might be configured to register hard bounces as e-mail addresses that have opted out of receiving communications. However, if the mail server that delivers the hard bounce notification e-mails has verbose logging activated, this functionality might not work. The e-mail addresses are not added to the opt-out table and might be included in future broadcasts.
The bounce notification e-mail contains the e-mail address that bounced (for example, unknown.name@unknowndomain.com).
However, the mail server's verbose logging adds a prefix to the bounced e-mail addresses with debugging information such as "RFC822:". This causes the e-mail address to be rendered as "RFC822:unknown.name@unknowndomain.com". The SAS Digital Marketing Reply Manager parser copies the whole address to both the replies and opt-out tables.
To work around this behavior, develop ETL to process the replies and opt-out tables and remove the prefix from the e-mail addresses that have them.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft Windows Server 2008 R2 for x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 |
| Microsoft Windows Server 2008 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 for x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2008 for x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows XP Professional | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Enterprise 32 bit | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Enterprise x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium 32 bit | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Home Premium x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional 32 bit | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Professional x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate 32 bit | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows 7 Ultimate x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Windows Vista for x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled HP-UX | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| HP-UX IPF | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Linux | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Solaris for x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft® Windows® for x64 | 5.3_M3 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||