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Problem Note 47397: A segmentation violation and other errors might occur when your environment is under a heavy load and when resources are limited

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When the SAS Object Spawner is configured with the grid load-balancing algorithm. a segmentation violation might occur causing the object spawner to stop handling requests. This problem can happen when your environment is heavily loaded and has limited resources available. If that happens, the following errors are written to the SAS Object Spawner log:

ERROR       PROVIDER(Platform): Communication time out
ERROR       PROVIDER(Platform): No matching job found
                   
     
. . .gridplat segmentation violation dump. . . 
                  
ERROR       IOM call failed. Internal server exception: access violation.
ERROR       Failed to process peer request.

Currently, there is no workaround to avoid the segmentation violation. However, you should implement the following recommendations to prevent the communication time-out error:

  • Ensure that the LSF master machine is not overloaded.
  • Ensure that the network bandwidth between the machines is not overloaded.
  • Set the LSB_QUERY_PORT parameter so that the master machine spawns threads instead of processes to handle requests. For details about the LSB_QUERY_PORT parameter, see the Platform LSF Configuration Reference Documentation for the Platform LSF version that you have configured.
  • Ensure that the communication time-out parameters (LSB_API_CONNTIMEOUT, LSB_API_RECVTIMEOUT, LSF_API_CONNTIMEOUT, LSF_API_RECVTIMEOUT) are set high enough but do not overload the system. The default values are 10, 10, 5, and 20, respectively. For more details about these time-out parameters, see the Platform LSF Configuration Reference Documentation for the Platform LSF version that you have configured.
  • Ensure that the number of simultaneous connection requests that are sent to the SAS Object Spawner can be handled by the system and the network resources in a grid environment.

Click the Hot Fix tab in this note to access the hot fix for this issue.

This hot fix only prevents the segmentation violation from occurring. In addition to applying the hot fix, you should implement the following recommendations listed previously in order to prevent the communication time-out error.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Grid Manager64-bit Enabled HP-UX9.219.39.2 TS2M39.3 TS1M2
64-bit Enabled AIX9.219.39.2 TS2M39.3 TS1M2
64-bit Enabled Solaris9.219.39.2 TS2M39.3 TS1M2
HP-UX IPF9.219.39.2 TS2M39.3 TS1M2
Linux9.219.39.2 TS2M39.3 TS1M2
Linux for x649.219.39.2 TS2M39.3 TS1M2
Solaris for x649.219.39.2 TS2M39.3 TS1M2
Microsoft® Windows® for 64-Bit Itanium-based Systems9.219.39.2 TS2M39.3 TS1M2
Microsoft Windows Server 2003 Datacenter 64-bit Edition9.219.39.2 TS2M39.3 TS1M2
Microsoft Windows Server 2003 Enterprise 64-bit Edition9.219.39.2 TS2M39.3 TS1M2
Microsoft Windows XP 64-bit Edition9.219.39.2 TS2M39.3 TS1M2
Microsoft® Windows® for x649.219.39.2 TS2M39.3 TS1M2
Microsoft Windows Server 2003 Datacenter Edition9.219.39.2 TS2M39.3 TS1M2
Microsoft Windows Server 2003 Enterprise Edition9.219.39.2 TS2M39.3 TS1M2
Microsoft Windows Server 2003 Standard Edition9.219.39.2 TS2M39.3 TS1M2
Microsoft Windows Server 2003 for x649.219.39.2 TS2M39.3 TS1M2
Microsoft Windows Server 20089.219.39.2 TS2M39.3 TS1M2
Microsoft Windows Server 2008 for x649.219.39.2 TS2M39.3 TS1M2
Microsoft Windows XP Professional9.219.39.2 TS2M39.3 TS1M2
Windows 7 Enterprise 32 bit9.219.39.2 TS2M39.3 TS1M2
Windows 7 Enterprise x649.219.39.2 TS2M39.3 TS1M2
Windows 7 Home Premium 32 bit9.219.39.2 TS2M39.3 TS1M2
Windows 7 Home Premium x649.219.39.2 TS2M39.3 TS1M2
Windows 7 Professional 32 bit9.219.39.2 TS2M39.3 TS1M2
Windows 7 Professional x649.219.39.2 TS2M39.3 TS1M2
Windows 7 Ultimate 32 bit9.219.39.2 TS2M39.3 TS1M2
Windows 7 Ultimate x649.219.39.2 TS2M39.3 TS1M2
Windows Vista9.219.39.2 TS2M39.3 TS1M2
Windows Vista for x649.219.39.2 TS2M39.3 TS1M2
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.