When you use the Renew SAS Software utility (or click the SASRenew.exe file) for SAS 9.3 or SAS 9.4, the following error message might appear in Step 3 when you click Renew:

 

The first line of the error includes part of the path to your particular SAS installation. So instead of C:\program, the error might report D:\program, or E:\program, or C:\progra~1\SASHOME\SASFound.

This problem occurs because the Microsoft Windows short folder names (8.3) are not created on your machine.

Three Ways to Renew the SAS Software on Your Machine

To renew SAS software on your machine, choose one of the following options:

• Option 1: For SAS 9.4 (TS1M2) and later SAS 9.4 installations. This workaround does not require short folder names. (You do not use the earlier Renew SAS Software utility.)
• Option 2: For SAS 9.4 (TS1M1) and earlier installations. This workaround does not require short folder names. (You do not use the Renew SAS Software utility.)
• Option 3: This method provides instructions for creating short folder names on the drive where SAS is installed, if possible, after which you can run the Renew SAS Software utility. Contact your IT department for assistance, if needed.
   

Option 1: For SAS 9.4 (TS1M2) or Later SAS 9.4 Installations

If you start SAS 9.4 (English) on your machine and the top of the SAS Log window displays NOTE: SAS (r) Proprietary Software 9.4 (TS1M2), use this workaround because it does not require that short folder names are enabled.

Important: This process renews the SAS^® LASR™ Analytic Server if it is installed and included in the renewal SID file.

1. Make sure you are logged on with a user ID that has local administrator rights. Open a Command Prompt window as an administrator. One way to accomplish this is to select Start ► All Programs ► Accessories, right-click Command Prompt, and click Run as administrator.
2. In the Command prompt window, change to the \SASHOME\SASDeploymentManager\9.4\ folder. For example, enter the following:
   CD "c:\program files\SASHOME\SASDeploymentManager\9.4"

   Press the Enter key.

3. In the Command Prompt window, type the following:
   sasdm.exe -renew

   Press the Enter key.

   Note: These steps enable the Renew SAS Software option in SAS^® Deployment Manager.

4. Complete the Renew SAS Foundation process.
   Note: If errors occur, open a track with SAS Technical Support, email a screen shot of the error message, and email the renewal SID file. Do not run the Renew SAS Software utility, because the same error listed above will occur.
5. Verify the new expiration dates by selecting Start ► All Programs ► SAS and selecting SAS 9.4 (English). Type in the SAS code PROC SETINIT; RUN; and submit the SAS code. Check the SAS Log window to verify the new expiration dates.
6. If SAS is installed on a Microsoft Windows workstation, such as Windows 7 or Windows 8, and the new expiration dates are in the SAS Log window, the renewal process is now complete.
7. If SAS is installed in a Microsoft Windows Server operating environment, such as Windows 2008 Server or Windows 2012 server, after SAS is renewed successfully, then run the Update the SID File in Metadata task, if required. (See instructions below.) After renewing all SAS^® Foundation installations on all other machine in the environment, restart any Windows Services related to SAS in the correct order.

   Instructions for Updating the SID File in Metadata: If your SAS deployment includes specific SAS solutions software, such as SAS^® 9.4 Enterprise BI Server, SAS^® Enterprise Miner™, or SAS^® Visual Analytics (see the note below), there is an additional renewal step before restarting the Windows Server machine or SAS Windows Services. Perform "STEP D: Update the SID File in Metadata" in the SAS 9.4 for Microsoft Windows Software License Renewal Instructions for Planned Deployment document. If needed, see instructions in "STEP E: Restart SAS Servers and SAS Spawners."

   Note: For a complete list of applicable SAS solutions and SAS products, see SAS KB0036256: "To extend the expiration date for particular SAS^® solutions, you must perform the 'Update SID File in Metadata' task."

Option 2: For SAS 9.4 (TS1M1) and earlier installations

Important: This workaround does not renew SAS LASR Analytic Server if it is installed. For SAS 9.4 (TS1M2) installations, use Option 2. For SAS 9.4 (TS1M1) and earlier installations that include SAS LASR Analytic Server, contact SAS Technical Support.

Note: This workaround for SAS 9.3 and SAS 9.4 renews SAS Foundation products only and bypasses the need to run the Renew SAS Software utility.

If SAS is completely expired and does not open, proceed to the next section for Option 2.

If you can open SAS, complete the following steps:

1. Make sure you are logged on with a user ID that has local administrator rights.
2. Open the SAS installation data file (SID file) in Notepad.
3. Close all SAS sessions. Select Start ► All Programs ► SAS, right-click SAS 9.3 (English) or SAS 9.4 (English), and click Run as administrator.
4. In Notepad, copy the part of the SID file from PROC SETINIT down to SAVE; RUN; and paste this code into the SAS Editor window.
5. Submit the SAS code by selecting Run ► Submit.
6. Check the bottom of the SAS Log window for this message: Siteinfo data have been updated. If this message is displayed, then your SAS Foundation installation is now renewed. Close SAS. Note: If errors occur, open a track with SAS Technical Support, email the entire contents of the SAS Log window starting with the copyright information, and email the renewal SID file. Do not run the Renew SAS Software utility, because the same error listed above will occur.
7. Start SAS 9.3 (English) or SAS 9.4 (English) again. Enter the SAS code PROC SETINIT; RUN; and submit it. Check the SAS Log window to verify the new expiration dates.
8. If SAS is installed on a Microsoft Windows workstation, such as Windows 7 or Windows 8, and the new expiration dates are in the SAS Log window, then the renewal process is now complete.
9. If SAS is installed in a Microsoft Windows Server operating environment, such as Windows 2008 Server or Windows 2012 server, after SAS is renewed successfully, then run the Update the SID File in Metadata task, if required.  (See instructions below.) After renewing all SAS Foundation installations on all other machines in the environment, restart any Windows Services related to SAS in the correct order.

   Instructions for Updating the SID file in Metadata: If your SAS deployment includes specific SAS solutions software, such as SAS 9.4 Enterprise BI Server, SAS Enterprise Miner, or SAS Visual Analytics (see the note below), there is an additional renewal step before restarting the Windows Server machine or SAS Windows Services. Perform "STEP D: Update the SID File in Metadata" in the SAS 9.4 for Microsoft Windows Software License Renewal Instructions for Planned Deployment document. If needed, see instructions in "STEP E: Restart SAS Servers and SAS Spawners."

   Note: For a complete list of applicable SAS solutions and SAS products, see SAS KB0036256: "To extend the expiration date for particular SAS^® solutions, you must perform the 'Update SID File in Metadata' task."

If SAS is completely expired, complete the following steps:

1. Make sure you are logged in with a user ID that has local administrator rights.
2. Close any SAS expiration error messages that appeared when you attempted to start SAS.
3. Open the SID file in Notepad.
4. Select Start ► All Programs ► Accessories, right-click Notepad, and click Run as administrator.
   Note: This opens a second Notepad window.
5. Copy the part of the SID file from PROC SETINIT down to SAVE; RUN; and paste this code into the new Notepad window.
6. Close the Notepad window that contains the original SID file.
7. In the Notepad window that contains only the PROC SETINIT down to SAVE; RUN; code, and select File ► Save As. Navigate to your SAS installation folder. For example, the default folders are:

   SAS 9.3:

   C:\program files\SASHOME\SASFoundation\9.3\
   C:\program files\SASHOME\x86\SASFoundation\9.3\

   SAS 9.4:

   C:\program files\SASHOME\SASFoundation\9.4\
   C:\program files\SASHOME\x86\SASFoundation\9.4\
8. In the Notepad Save As dialog box, navigate to the C:\temp folder or another folder in which you have the rights to save a file. Note the exact path, because you will need to enter it in the command prompt window in Step 11 in place of C:\temp.
9. Then, change the Save as type option from Text Documents (*.txt) to All files (*.*). Type setinit.sss in the File name field and click Save.
10. Select File ► Exit to close Notepad.
11. Select Start ► All Programs ► Accessories, right-click Command Prompt, and click Run as administrator.
12. Enter the following on one line, using the folder for your SAS installation:
    "C:\program files\SASHOME\SASFoundation\9.3\SAS.EXE" -sysin "C:\temp\setinit.sss" -setinit

    Press the Enter key. Note: If errors occur, open a track with SAS Technical Support, and email a screen shot of the entire Command Prompt window, a screen shot of any error messages, and the renewal SID file. Do not run the Renew SAS Software utility, because the same error listed above will occur.

13. Verify the new expiration dates by selecting Start ► All Programs ► SAS and selecting SAS 9.3 (English) or SAS 9.4 (English). Type in the SAS code PROC SETINIT; RUN; and submit the SAS code. Check the SAS Log window to verify the new expiration dates.
14. If SAS is installed on a Microsoft Windows workstation, such as Windows 7 or Windows 8, and the new expiration dates are in the SAS Log window, then the renewal process is now complete.
15. If SAS is installed in a Microsoft Windows Server operating environment, such as Windows 2008 Server or Windows 2012 Server, after SAS is renewed successfully, then run the Update the SID File in Metadata task, if required. (See the instructions below.) After renewing all SAS Foundation installations on all other machines in the environment, restart any Windows Services related to SAS in the correct order.

    Instructions for Updating the SID File in Metadata: If your SAS deployment includes specific SAS solutions software, such as SAS 9.4 Enterprise BI Server, SAS Enterprise Miner, or SAS Visual Analytics (see the note below), there is an additional renewal step before restarting the Windows Services related to SAS. Perform "STEP D: Update the SID File in Metadata" in the SAS 9.4 for Microsoft Windows Software License Renewal Instructions for Planned Deployment document. If needed, see instructions in "STEP E: Restart SAS Servers and SAS Spawners."

    Note: For a complete list of applicable SAS solutions and SAS products, see SAS KB0036256: "To extend the expiration date for particular SAS^® solutions, you must perform the 'Update SID File in Metadata' task."

Option 3: Enable and Create Short Folder Names, If Possible

For SAS 9.4 (TS1M1), SAS 9.4 (TS1M0), and SAS 9.3 versions, the system requirements include enabling short folder names. To enable short folder names and create the necessary short folders, contact your IT department or use the instructions below.

The error occurs because the short folder names PROGRA~1 and possibly SASFou~1 are not created. Also, the value of a file system registry setting called NtfsDisable8dot3NameCreation might not allow this short folder name to be created. NtfsDisable8dot3NameCreation is located in the system registry at HKLM\SYSTEM\CurrentControlSet\Control\FileSystem. When NtfsDisable8dot3NameCreation is set to 0, the system creates both short folder names and long folder names. There are also values 1, 2, and 3. A qualified system administrator can locate and modify this setting if needed.

Note that page 1 of System Requirements for SAS^® 9.3 Foundation for Microsoft Windows states that the 8.3 filename convention must remain enabled.

To check for the short folder names, complete the following steps:

1. Make sure you are logged on with a user ID that has local administrator rights. Access a DOS command prompt as follows:
   1. Click Start.
   2. In the Search Program and Files command box, type cmd.
   3. Locate the cmd.exe command in the list, right-click cmd.exe, and click Run as administrator.
2. Type cd\ and press the Enter key, so that you are at the root of the current drive letter. If you need to select a different drive first, type D: or the desired drive letter and press Enter.
3. Type dir progr*.* /x and press the Enter key. The results display possibly two columns that contain the short and long folder names.
4. Look for PROGRA~1 associated with the Program Files folder. You might not have a PROGRA~1 folder or it might exist. Go deeper into the SAS installation folder structure by typing cd program files\SASHOME and press the Enter key.
5. Enter the dir /x command to see the folders.
6. You might have a SASFoundation folder, but check to see whether there is an associated SASFOU~1 folder.
7. Most likely, either the short folder name PROGRA~1, SASFOU~1, or both are not present.
8. Enter exit to exit the cmd prompt.

Contact the IT department at your company to help create the necessary short folder names. Your IT department might be able to use the Microsoft command mklink /J to create a directory junction. However, this method has not been tested by SAS. Or, you might be able to create the short folder names with the Microsoft utility called fsutil.

To use the fsutil command, follow these steps:

1. Make sure you are logged in with a user ID that has local administrator rights. Access a DOS command prompt and enter cd\ to get to the root of the drive letter.
2. If there is no PROGRA~1 folder, enter this command to create it: fsutil file setshortname "Program Files" PROGRA~1
3. If you receive the message ERROR: access is denied, reboot the machine in Safe Mode with Command Line and try the fsutil command again.
4. You can enter a dir /x command now to see the newly made folder.
5. If the SASFOU~1 folder is not present, type cd program files\SASHOME
6. Enter the fsutil command to create the SASFOU~1 folder: fsutil file setshortname "SASFoundation" SASFOU~1
7. You can enter a dir /x command now to see the newly made short folder name.
8. Enter exit to exit the cmd prompt.

Now that you have a PROGRA~1\SASHOME\SASFOU~1 folder structure, run the Renew SAS Software utility again:

1. Select Start ► Programs ► SAS ► Utilities.
2. Right-click Renew SAS Software and click Run as Administrator.

If SAS is installed in a Microsoft Windows Server operating environment, such as Windows 2008 Server or Windows 2012 server, you might have to run the Update the SID File in Metadata task after SAS is renewed successfully. (See the instructions below.) After renewing all SAS Foundation installations on all other machines in the environment, restart any Windows Services related to SAS in the correct order.

Instructions for Updating the SID File in Metadata

If your SAS deployment includes specific SAS solutions software, such as SAS 9.4 Enterprise BI Server, SAS Enterprise Miner, or SAS Visual Analytics (see the note below), you must perform an additional renewal step before restarting the Windows Server machine or SAS Windows Services. Perform "STEP D: Update the SID File in Metadata" shown in the SAS 9.4 for Microsoft Windows Software License Renewal Instructions for Planned Deployment document. If needed, see instructions in "STEP E: Restart SAS Servers and SAS Spawners."

Note: For a complete list of applicable SAS solutions and SAS products, see SAS KB0036256: "To extend the expiration date for particular SAS solutions, you must perform the 'Update SID File in Metadata' task."

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	Base SAS	Microsoft® Windows® for x64	9.3	9.4_M3		9.4 TS1M3
		Microsoft Windows 8	9.3	9.4_M3		9.4 TS1M3
		Microsoft Windows 95/98	9.3
		Microsoft Windows 2000 Advanced Server	9.3
		Microsoft Windows 2000 Datacenter Server	9.3
		Microsoft Windows 2000 Server	9.3
		Microsoft Windows 2000 Professional	9.3
		Microsoft Windows 2012	9.3	9.4_M3		9.4 TS1M3
		Microsoft Windows NT Workstation	9.3
		Microsoft Windows Server 2003 Datacenter Edition	9.3
		Microsoft Windows Server 2003 Enterprise Edition	9.3
		Microsoft Windows Server 2003 Standard Edition	9.3
		Microsoft Windows Server 2003 for x64	9.3
		Microsoft Windows Server 2008	9.3	9.4_M3		9.4 TS1M3
		Microsoft Windows Server 2008 for x64	9.3	9.4_M3		9.4 TS1M3
		Microsoft Windows XP Professional	9.3
		Windows 7 Enterprise 32 bit	9.3	9.4_M3		9.4 TS1M3
		Windows 7 Enterprise x64	9.3	9.4_M3		9.4 TS1M3
		Windows 7 Home Premium 32 bit	9.3	9.4_M3		9.4 TS1M3
		Windows 7 Home Premium x64	9.3	9.4_M3		9.4 TS1M3
		Windows 7 Professional 32 bit	9.3	9.4_M3		9.4 TS1M3
		Windows 7 Professional x64	9.3	9.4_M3		9.4 TS1M3
		Windows 7 Ultimate 32 bit	9.3	9.4_M3		9.4 TS1M3
		Windows 7 Ultimate x64	9.3	9.4_M3		9.4 TS1M3
		Windows Millennium Edition (Me)	9.3
		Windows Vista	9.3
		Windows Vista for x64	9.3

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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The SAS 9.3 or SAS 9.4 Renew SAS Software utility might fail when short folder names are not created. An error occurs: "ERROR: Cannot open 'C:\Program' SAS option '-PATH' not set. Check configuration file, SAS environment options or command line options. SAS option '-RESOURCESLOC' not set"

Type:	Problem Note
Priority:	medium

Date Modified:	2015-07-10 11:57:17
Date Created:	2012-09-12 16:35:56