Problem Note 46047: You cannot log on to the SAS® Enterprise GRC Web application, a "Received unexpected output from user synchronization job" error appears
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If you run a synchronization job from the SAS Enterprise GRC Web application, then you might encounter an error message like this one:
Received unexpected output from user synchronization job.
If you ran the synchronization job manually, then there might be a message in the SAS log:
An error has occurred.
After the synchronization job fails, it is possible that you are no longer be able to log on to the SAS Enterprise GRC Web application.
The only workaround is to restore your SAS metadata from a backup copy.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise GRC | Microsoft Windows 95/98 | 4.2 | |||
| Microsoft® Windows® for x64 | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Microsoft Windows 2000 Advanced Server | 4.2 | |||||
| Microsoft Windows 2000 Datacenter Server | 4.2 | |||||
| Microsoft Windows 2000 Server | 4.2 | |||||
| Microsoft Windows 2000 Professional | 4.2 | |||||
| Microsoft Windows NT Workstation | 4.2 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Enterprise Edition | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 Standard Edition | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2003 for x64 | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2008 | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Microsoft Windows Server 2008 for x64 | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Microsoft Windows XP Professional | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Windows 7 Enterprise 32 bit | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Windows 7 Enterprise x64 | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Windows 7 Home Premium 32 bit | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Windows 7 Home Premium x64 | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Windows 7 Professional 32 bit | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Windows 7 Professional x64 | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Windows 7 Ultimate 32 bit | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Windows 7 Ultimate x64 | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Windows Millennium Edition (Me) | 4.2 | |||||
| Windows Vista | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Windows Vista for x64 | 4.2 | 5.1 | 9.3 TS1M2 | |||
| 64-bit Enabled AIX | 4.2 | 5.1 | 9.3 TS1M2 | |||
| 64-bit Enabled Solaris | 4.2 | 5.1 | 9.3 TS1M2 | |||
| HP-UX IPF | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Linux for x64 | 4.2 | 5.1 | 9.3 TS1M2 | |||
| Solaris for x64 | 4.2 | 5.1 | 9.3 TS1M2 | |||
A fix for this issue for SAS Enterprise GRC 4.2 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/D41.html#46047| Type: | Problem Note |
| Priority: | alert |
| Date Modified: | 2015-03-10 10:19:51 |
| Date Created: | 2012-03-16 15:10:45 |