Problem Note 45774: When SAS® Digital Marketing uses RMI CustomSocketFactory port connectivity, the SAS® Digital Marketing client and server cannot connect to each other
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SAS Digital Marketing enables you to control the ports that are used for the connection between SAS Digital Marketing clients and servers by setting Custom Socket Factory RMI settings. These settings are typically used when there is a firewall sited between the clients and the server. However, SAS Digital Marketing does not use these Custom Socket Factory RMI settings correctly for connections between the SAS Digital Marketing Server and its clients. Instead, the SAS Digital Marketing Server attempts to use any ephemeral port that is available. These ephemeral ports are not typically opened in a firewall. This connection attempt results in an error similar to the following:
java.rmi.RemoteException: Connection refused to host: HOSTNAME.UK; nested exception is:
java.net.ConnectException: Connection timed out: connect
at com.sas.email.rmi.BulkEmailClientConnectionFactory.getServerConnection(BulkEmailClientConnectionFactory.java:261)Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Solaris for x64 | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 |
| Linux for x64 | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| HP-UX IPF | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled Solaris | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled HP-UX | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| 64-bit Enabled AIX | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
| Microsoft® Windows® for x64 | 5.4 | 6.1 | 9.2 TS2M3 | 9.3 TS1M2 | ||
A fix for this issue for SAS Digital Marketing 5.4_M1 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/E12.html#45774A fix for this issue for SAS Digital Marketing 5.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/F60.html#45774| Type: | Problem Note |
| Priority: | alert |
| Date Modified: | 2012-03-20 13:01:52 |
| Date Created: | 2012-02-23 09:31:30 |