Problem Note 44582: The SAS® Download Manager might fail on a slow Internet connection
When the Internet connection being used by the SAS Download Manager is very slow, the download might fail. With a very slow connection, the failure might occur at the beginning of the download, on some of the very small files being downloaded.
The resulting SDW.log file might contain a warning and a "severe" message as shown below. The warning message is an explanation of what is thought to be the issue. Although the warning says "virus scanning proxy suspected," the real problem is the slow Internet connection, which leads to a time-out.
WARNING: Socket Timeout Exception with 0 bytes transfered: Virus scanning proxy suspected--increasing timeout to:2
Sep 7, 2011 11:45:50 PM com.sas.ssn.PanelOrderInfo validateData
SEVERE: Read timed out
If you have an extremely slow Internet connection and get the message in the SDW.log, contact SAS Technical Support for more information. Be prepared to send the SDW.log.
For log locations, see SAS Note 30950, including the section "Information to Provide to SAS Technical Support."
Operating System and Release Information
| SAS System | SAS Download Manager | z/OS | 1.5 | 1.52 | | 9.3 TS1M1 |
| Macintosh | 1.5 | | | |
| Microsoft® Windows® for x64 | 1.5 | 1.52 | | 9.3 TS1M1 |
| Microsoft Windows 95/98 | 1.5 | | | |
| Microsoft Windows 2000 Advanced Server | 1.5 | | | |
| Microsoft Windows 2000 Datacenter Server | 1.5 | | | |
| Microsoft Windows 2000 Server | 1.5 | | | |
| Microsoft Windows 2000 Professional | 1.5 | | | |
| Microsoft Windows NT Workstation | 1.5 | | | |
| Microsoft Windows Server 2003 Datacenter Edition | 1.5 | 1.52 | | 9.3 TS1M1 |
| Microsoft Windows Server 2003 Enterprise Edition | 1.5 | 1.52 | | 9.3 TS1M1 |
| Microsoft Windows Server 2003 Standard Edition | 1.5 | 1.52 | | 9.3 TS1M1 |
| Microsoft Windows Server 2003 for x64 | 1.5 | 1.52 | | 9.3 TS1M1 |
| Microsoft Windows Server 2008 | 1.5 | 1.52 | | 9.3 TS1M1 |
| Microsoft Windows Server 2008 for x64 | 1.5 | 1.52 | | 9.3 TS1M1 |
| Microsoft Windows XP Professional | 1.5 | 1.52 | | 9.3 TS1M1 |
| Windows 7 Enterprise 32 bit | 1.5 | 1.52 | | 9.3 TS1M1 |
| Windows 7 Enterprise x64 | 1.5 | 1.52 | | 9.3 TS1M1 |
| Windows 7 Home Premium 32 bit | 1.5 | 1.52 | | 9.3 TS1M1 |
| Windows 7 Home Premium x64 | 1.5 | 1.52 | | 9.3 TS1M1 |
| Windows 7 Professional 32 bit | 1.5 | 1.52 | | 9.3 TS1M1 |
| Windows 7 Professional x64 | 1.5 | 1.52 | | 9.3 TS1M1 |
| Windows 7 Ultimate 32 bit | 1.5 | 1.52 | | 9.3 TS1M1 |
| Windows 7 Ultimate x64 | 1.5 | 1.52 | | 9.3 TS1M1 |
| Windows Millennium Edition (Me) | 1.5 | | | |
| Windows Vista | 1.5 | 1.52 | | 9.3 TS1M1 |
| Windows Vista for x64 | 1.5 | 1.52 | | 9.3 TS1M1 |
| 64-bit Enabled AIX | 1.5 | 1.52 | | 9.3 TS1M1 |
| 64-bit Enabled HP-UX | 1.5 | 1.52 | | 9.3 TS1M1 |
| 64-bit Enabled Solaris | 1.5 | 1.52 | | 9.3 TS1M1 |
| HP-UX IPF | 1.5 | 1.52 | | 9.3 TS1M1 |
| Linux | 1.5 | 1.52 | | 9.3 TS1M1 |
| Linux for x64 | 1.5 | 1.52 | | 9.3 TS1M1 |
| Solaris for x64 | 1.5 | 1.52 | | 9.3 TS1M1 |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
A very slow Internet connection can cause the SAS Download Manager to fail
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2011-11-28 13:46:58 |
| Date Created: | 2011-10-07 11:33:12 |
