Problem Note 43476: A web services Create request fails and returns an OPTIMISTIC_LOCK_EXCEPTION error
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In SAS® Enterprise Case Management, when you send a web services Create request, the request might fail, returning the following error in the web services response:
The failure occurs when you attempt to set system-managed fields in a web services Create request. To avoid this error, do not attempt to set system-managed fields in a web services Create request. The following are system-managed fields:
- VALID_FROM_DTTM
- VALID_TO_DTTM
- CREATE_DTTM
- CREATE_USER_ID
- UPDATE_USER_ID
- VERSION_NO
- CASE_RK
- INCIDENT_RK
- PARTY_RK
- FINANCIAL_ITEM_RK
- PARENT_OBJECT_NM
- PARENT_OBJECT_RK
Click the Hot Fix tab in this note to access the hot fix for this issue.
After applying the hot fix, a warning message will be returned from the web services Create request if you attempt to set system-managed fields in a web services Create request. The warning identifies any system-managed fields that are included in the request. The system-managed field values are ignored.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |
| Microsoft Windows 95/98 | 2.3 | |||||
| Microsoft Windows 2000 Advanced Server | 2.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 2.3 | |||||
| Microsoft Windows 2000 Server | 2.3 | |||||
| Microsoft Windows 2000 Professional | 2.3 | |||||
| Microsoft Windows NT Workstation | 2.3 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2003 Enterprise Edition | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2003 Standard Edition | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2003 for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2008 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2008 for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows XP Professional | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Enterprise 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Enterprise x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Home Premium 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Home Premium x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Professional 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Professional x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Ultimate 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Ultimate x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows Millennium Edition (Me) | 2.3 | |||||
| Windows Vista | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows Vista for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| 64-bit Enabled AIX | 2.3 | 3.1 | 9.3 TS1M1 | |||
| 64-bit Enabled Solaris | 2.3 | 3.1 | 9.3 TS1M1 | |||
| HP-UX IPF | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Linux for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Solaris for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||