Problem Note 42669: A modification error occurs when you try to save changes to a case
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If you are editing a case in SAS® Enterprise Case Management, then you might get the following error message when you try to save your changes:
The error occurs when more than one user is editing the same case at the same time. The user who first saves changes to the case will be successful, but other users who are editing the case at the same time will see the error message when they try to save the case.
If you encounter this error, then you can work around the problem by opening the case again, re-entering your changes, and saving the case.
Click the Hot Fix tab in this note to access the hot fix for this issue.
After applying the hot fix, multiple users will not be allowed to edit the same case at the same time. If you try to edit a case that is already being edited by another user, then you will see a message saying that the case is locked by another user, and the case will be opened in read-only mode.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |
| Microsoft Windows 95/98 | 2.3 | |||||
| Microsoft Windows 2000 Advanced Server | 2.3 | |||||
| Microsoft Windows 2000 Datacenter Server | 2.3 | |||||
| Microsoft Windows 2000 Server | 2.3 | |||||
| Microsoft Windows 2000 Professional | 2.3 | |||||
| Microsoft Windows NT Workstation | 2.3 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2003 Enterprise Edition | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2003 Standard Edition | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2003 for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2008 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows Server 2008 for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Microsoft Windows XP Professional | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Enterprise 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Enterprise x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Home Premium 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Home Premium x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Professional 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Professional x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Ultimate 32 bit | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows 7 Ultimate x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows Millennium Edition (Me) | 2.3 | |||||
| Windows Vista | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Windows Vista for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| 64-bit Enabled AIX | 2.3 | 3.1 | 9.3 TS1M1 | |||
| 64-bit Enabled Solaris | 2.3 | 3.1 | 9.3 TS1M1 | |||
| HP-UX IPF | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Linux for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||
| Solaris for x64 | 2.3 | 3.1 | 9.3 TS1M1 | |||