In SAS^® Enterprise Case Management, by design an administrative user cannot change the "Primary owner" field for a case from a read-only field to an editable field. There is no way for you to change the primary owner while you are editing a case.

In order to change the primary owner, you must go to the list of cases, find the case, click on the drop-down menu item in the first column of the case, and select "Set Primary Owner...". Then you can select a new primary owner for the case from a list of possible owners.

Click the Hot Fix tab in this note to access the hot fix for this issue.

With the hot fix for this issue, an administrative user can change the "Primary owner" field for a case to be editable by modifying the screen definition that displays the "Primary owner" field from this:

   <field name="TEMP.CASE.INVESTIGATOR_USER_DISPLAY" type="string" 
          required="true" readonly="true">
      <label>
         <message key="field.case.investigator_user_id.label.txt" />
      </label>
   </field>

to this:

   <field name="CASE.INVESTIGATOR_USER_ID" type="dropdown" 
           required="false" readonly="false" 
           values="GetUsers('CASE', CASE.CASE_RK)">
      <label>
         <message key="field.case.investigator_user_id.label.txt" />
      </label>
   </field>

Operating System and Release Information

A fix for this issue for SAS Enterprise Case Management 2.3 is available at: