Problem Note 34816: An exception error occurs when you attempt to view a report as a PDF document
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When you try to view a report as a PDF document, the following error message might be displayed:
HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception org.apache.jasper.JasperException: getOutputStream() has already been called for this response
This message displays when PDF generation fails without an accurate error message because the Unicode font that is to be used for the output is not installed on the middle-tier machine.
A workaround is to change to a font that is available on the middle-tier server. To change the font name, edit the app.config Java properties file. The app.config file is in your SASHOME-directory-location/SASAPCore/apps/SASWarrantyAnalysis/app.config directory. The app.config file contains two properties in which you specify fonts:
If you get the error described in this note, try changing the property to specify a public domain font or a font for which you have a license to embed in PDF documents. For example, to specify an Arial font, update the property as follows:
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Warranty Analysis | Microsoft Windows Server 2003 Datacenter Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 |
| Microsoft Windows Server 2003 Enterprise Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled AIX | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled Solaris | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| HP-UX IPF | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||