SUPPORT / SAMPLES & SAS NOTES
 

Support

Usage Note 34036: A message stating "connection to the remote browser server failed" might be displayed when using ODS to create HTML, PDF, or RTF output

DetailsCodeAboutRate It

The following dialog box message might be displayed when producing HTML, PDF, or RTF output using ODS on a Microsoft Windows 64-bit, UNIX, Linux, or z/OS interactive session:

The requested information could not be displayed because the connection to 
the remote browser server failed.
Either start the remote browser server on your computer or enter the URL below into 
a web browser to download or install the remote browser server.

The remote browser is new for SAS® 9.2. It enables you to view HTML, PDF, and RTF files that are created on Windows 64-bit and non-Windows platforms in a local Windows-based browser window. The remote browser is discussed here.

Installing the remote browser via the URL in the dialog box message is one option for circumventing the problem. However, if you are running SAS 9.2 on a Windows 64-bit machine and are running SAS directly (or locally) on the Windows 64-bit machine, add the following OPTIONS statement to the beginning of your SAS code:

options helpbrowser=sas;

This displays your ODS output locally and eliminates the need for the remote browser server. If the OPTIONS statement above circumvents the original problem and you want to set the default value of the HELPBROWSER option to SAS, modify your SASV9.CFG file to add the following line:

-HELPBROWSER SAS

On Windows systems, you can find the SASV9.CFG file in the following Windows directory (where !SASROOT is your default SAS installation directory):

!SASROOT\nls\en

In certain situations, you might want to write your ODS output to disk without immediately opening the ODS results in SAS. To prevent the ODS output from being opened by SAS, select Tools => Options => Preferences from the SAS menu bar. Click the Results tab. In this window, clear the View results as they are generated option. Click OK to return to SAS.

To make these changes programmatically, use the sample code on the Full Code tab.

If you want to write your ODS output to disk without opening the results in SAS, another way to do this is to add the following statement to the beginning of your SAS code:

ods results off;

If you want to reset the statement above back to its default value, add the following statement to the end of your SAS code:

ods results on;


Operating System and Release Information

Product FamilyProductSystemSAS Release
ReportedFixed*
SAS SystemBase SASz/OS9.2 TS1M0
64-bit Enabled AIX9.2 TS1M0
64-bit Enabled HP-UX9.2 TS1M0
64-bit Enabled Solaris9.2 TS1M0
HP-UX IPF9.2 TS1M0
Linux9.2 TS1M0
Linux for x649.2 TS1M0
OpenVMS on HP Integrity9.2 TS1M0
Solaris for x649.2 TS1M0
Microsoft® Windows® for 64-Bit Itanium-based Systems9 TS M0
Microsoft Windows Server 2003 Datacenter 64-bit Edition9 TS M0
Microsoft Windows Server 2003 Enterprise 64-bit Edition9 TS M0
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.