Problem Note 32488: SAS® Marketing Automation campaigns fail and an out-of-memory error occurs when you execute many complex campaigns in a 24-hour period
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When you execute many complex campaigns during the same 24-hour period, SAS Marketing Automation might eventually fail with an out-of-memory error in the macore log.
The task-sequence infrastructure in SAS Marketing Automation Application Server does not immediately drop objects held in memory that are no longer needed when the task sequence is complete. These objects are cleared out by the system 24 hours later. However, this delay enables the objects to build up when many complex campaigns are run during that period. Eventually, the SAS Marketing Automation core runs out of memory.
This problem is unlikely to occur unless you are running hundreds of complex campaigns and communications in a short time period.
You can avoid this problem by limiting the number of complex campaigns that you execute in a 24-hour period.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation-Server | Microsoft® Windows® for x64 | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 |
| Microsoft Windows 2000 Advanced Server | 4.4 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Datacenter Server | 4.4 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Server | 4.4 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 4.4 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows NT Workstation | 4.4 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows XP Professional | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Windows Vista | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled AIX | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled Solaris | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| HP-UX IPF | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
A fix for this issue for SAS Marketing Automation 4.4 is available at:
http://www.sas.com/techsup/download/hotfix/ma44.html#032488A fix for this issue for SAS Marketing Automation 5.1 is available at:
http://www.sas.com/techsup/download/hotfix/ma51.html#032488| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2009-07-20 11:28:42 |
| Date Created: | 2008-06-19 10:53:57 |