Problem Note 20304: SAS® BI Dashboard might cause the application server to run out of memory
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When creating a SAS BI Dashboard in the SAS Information Delivery Portal, every viewed dashboard portlet leaves a temporary file in the folder defined by the java.io.tmpdir environment variable. These files accumulate and can become a performance problem. Eventually this can cause your application server to fail if disk space is exceeded.
The symptoms include the following:
- physically running out of disk space
- logically exceeding the number of files allowed in a given folder
- logically exceeding the number of files allowed to be open under Web Application Server
The possible circumventions include the following:
- having plenty of disk space
- increasing your files and folder limits
- periodically deleting the excess files
- restarting your Web Application Server
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS BI Dashboard | Microsoft Windows XP Professional | 3.1 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows NT Workstation | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows XP 64-bit Edition | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Standard Edition | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Server | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Datacenter Server | 3.1 | 9.1 TS1M3 SP4 | ||||
| Solaris for x64 | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Advanced Server | 3.1 | 9.1 TS1M3 SP4 | ||||
| 64-bit Enabled Solaris | 3.1 | 9.1 TS1M3 SP4 | ||||
| z/OS | 3.1 | 9.1 TS1M3 SP4 | ||||
| Linux on Itanium | 3.1 | 9.1 TS1M3 SP4 | ||||
| Linux | 3.1 | 9.1 TS1M3 SP4 | ||||
| HP-UX IPF | 3.1 | 9.1 TS1M3 SP4 | ||||
| 64-bit Enabled HP-UX | 3.1 | 9.1 TS1M3 SP4 | ||||
| Tru64 UNIX | 3.1 | 9.1 TS1M3 SP4 | ||||
| 64-bit Enabled AIX | 3.1 | 9.1 TS1M3 SP4 | ||||
| OpenVMS Alpha | 3.1 | 9.1 TS1M3 SP4 | ||||
A fix for this issue for SAS Information Delivery Portal 9.1.3 SP3 is available at:
http://www.sas.com/techsup/download/hotfix/idp913.html#020304| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2008-10-21 22:17:55 |
| Date Created: | 2007-05-31 11:36:14 |