In SAS® Marketing Automation, clicking the Synchronize Calendar button in the Schedule Campaign dialog box can cause unexpected recurrences of the communications to display in both the dialog box and the subsequent execution screen.

This problem might occur because the Synchronize Calendar function does not write any changes you make in the current session back to the scheduling software. Instead, Synchronize Calendar retrieves and displays what has already been scheduled, which overwrites any changes you make. If you make any changes to the schedule, you need to save and reschedule the campaign before you click Synchronize Calendar.

Another point to consider is that the Synchronize Calendar function uses the Load Sharing Facility's (LSF) application programming interface to retrieve the details that have actually been scheduled. Any changes you make in the Schedule Manager plug-in for SAS® Management Console will not be reflected unless those changes have been committed to the scheduler.

Select the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Automation 4.4 is available at: