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Problem Note 18058: There was a problem with the Java applet error when viewing SAS® Text Miner concept links

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When attempting to view concept links from the SAS Text Miner results running under SAS® Enterprise Miner™, you might see a browser window that displays the following message:

There was a problem with the Java applet or Plugin in your
browser. The graphic cannot be displayed.

Be sure that active content is allowed in your browser. Windows Internet Explorer 6 might display a warning banner that active content has been restricted; other browsers might provide similar messages.

If the "problem with the Java applet" message persists after allowing active content, then the problem might be caused by the Microsoft security patch KB912812.

Confirm that you have this patch installed on your system by opening the Windows Control Panel and selecting Add/Remove Programs. Check the "Show updates" check box at the top of the Add or Remove Programs window. Scroll to the section entitled "Windows XP - Software Updates", and look for the entry "Security Update for Windows XP (KB912812)".

If the patch has been installed, follow these steps to correct the problem:

1. Download the SAS transport file:

http://ftp.sas.com/techsup/download/graph/javagrf.stc

2. Submit the following SAS code from the Program Editor of your SAS session. Be sure to substitute the path to the STC file as you saved it on your system when downloading. You need update access to your SASHELP library in order to complete this step.

proc cimport c=sashelp.javagrf
   infile='[path-to-stc-file]\javagrf.stc';
run;
quit;

3. When the PROC CIMPORT step has run successfully, open the SAS Text Miner results and try viewing the Concept Links again. You might again be prompted by your browser to allow active content to run. Follow the prompts to allow the applet to run.

If the error persists, contact SAS Technical Support.

Select the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Text MinerMicrosoft Windows NT Workstation4.3
Microsoft Windows XP Professional4.39.2 TS2M0
Microsoft Windows Server 2003 Standard Edition4.39.2 TS2M0
Microsoft® Windows® for 64-Bit Itanium-based Systems4.39.2 TS2M0
Microsoft Windows Server 2003 Enterprise Edition4.39.2 TS2M0
Microsoft Windows 2000 Professional4.3
Microsoft Windows Server 2003 Datacenter Edition4.39.2 TS2M0
Microsoft Windows 2000 Server4.3
Microsoft Windows 2000 Datacenter Server4.3
Microsoft Windows 2000 Advanced Server4.3
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.