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Usage Note 14223: "Error: An installation support file could not be installed. Access denied" message appears during SAS 9 install

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During the SAS 9 install, you might receive the following error:

   Error: An Installation Support file XXX could not be installed.
   Access denied.

NOTE: XXX above is the complete path to a file.

InstallShield cannot access the reported file.

In one instance, rebooting the machine fixed the problem.


Operating System and Release Information

Product FamilyProductSystemSAS Release
ReportedFixed*
SAS SystemBase SASMicrosoft Windows 2000 Server9.1 TS1M3
Microsoft Windows Server 2003 Datacenter Edition9.1 TS1M3
Microsoft Windows Server 2003 Enterprise Edition9.1 TS1M3
Microsoft Windows Server 2003 Standard Edition9.1 TS1M3
Microsoft® Windows® for 64-Bit Itanium-based Systems9.1 TS1M3
Microsoft Windows NT Workstation9.1 TS1M3
Microsoft Windows XP Professional9.1 TS1M3
Microsoft Windows 2000 Advanced Server9.1 TS1M3
Microsoft Windows 2000 Datacenter Server9.1 TS1M3
Microsoft Windows 2000 Professional9.1 TS1M3
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.