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Usage Note 11538: "An Installation Support file could not be installed" error message appears when installing on Win2000 server with Terminal Services installed

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When performing a SAS installation on a Win2000 Server with Terminal
Services installed, the following error might appear:

   Error: An Installation Support file could not be installed. The
   parameter is incorrect.

To correct the error, go to the C:\Program Files directory and locate
the Installshield directory. Note that the Installshield directory might
be hidden. Once you have located this directory, rename it
to C:\Program Files\InstallShield Installation Information.

Now restart your installation process.


Operating System and Release Information

Product FamilyProductSystemSAS Release
ReportedFixed*
SAS SystemBase SASMicrosoft Windows 2000 Advanced Server9 TS M0
Microsoft Windows 2000 Server9 TS M0
Microsoft Windows 2000 Datacenter Server9 TS M0
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.